About the role

HR systems analyst optimizing Workday and HCM platforms for Sun Life’s financial-services operations. Supporting HR processes, data integrity, compliance, and system enhancements.

Responsibilities

Administer, support, and optimize the organization’s HCM system and other HR Information Systems
Deliver HR system capabilities from idea to implementation while working with stakeholders
Manage and track HR system service or product enhancement requests and incidents through Jira or another ticketing system
Resolve HR technology issues and troubleshoot system problems
Identify process improvements and system enhancements with HR and business teams
Maintain data integrity through audits, testing, and system updates
Support cyclical HR processes including talent management, compensation planning, and benefits administration
Document processes, create training materials, and host user training sessions
Collaborate with IT and vendors on upgrades, releases, patches, and implementations
Ensure HR data security and regulatory compliance
Monitor HR technology trends and recommend enhancements
Mentor other HRDS team members and deliver actionable insights

2+ years of experience with Workday systems configuration in 1 or more Workday modules
Familiarity with ticket management tools such as Jira or Service Now
Understanding of data governance, operating guidelines, and quality engineering best practices
Experience, or ability to adapt and learn, in participating in agile ceremonies such as daily stand-ups, backlog refinement, sprint reviews, and planning initiatives
Strong critical thinking, analytical, and problem-solving skills
Proficiency with Microsoft Office Suite, and intermediate level with Excel
Detail-oriented with a focus on data accuracy and integrity
Excellent communication skills and ability to collaborate across departments