LP
Product Manager, Customer Journey
LinkedIn Recruiter Post
Shape the strategy and roadmap for customer journeys at Xplore, focusing on digital channels. Drive measurable improvements in satisfaction, loyalty, and operational performance.
About the role
- Staff Product Manager leading SaaS Manager strategy and enterprise platform modernization at cybersecurity company 1Password. Driving integrations, reliability, admin experiences, and responsible AI capabilities.
Responsibilities
- Lead the enterprise readiness and platform modernization strategy for SaaS Manager
- Own product strategy, roadmap, and prioritization for platform modernization and enterprise readiness initiatives
- Lead discovery with customers, internal partners, and data to identify high-impact enterprise problems and workflows
- Sequence data ingestion, near-real-time processing, integrations, observability, and admin experiences to deliver customer value
- Partner with Engineering and Design to evaluate architecture options, clarify requirements, and translate complex problems into shippable milestones
- Define success metrics and work with Product Analytics and Data partners to measure reliability, adoption, customer impact, and business outcomes
- Align multiple Product and Engineering teams around priorities, decisions, dependencies, and delivery risks
- Coordinate launches, go-to-market readiness, customer feedback, and ongoing product iteration
- Report to the Director of Product, SaaS Manager
Requirements
- 8+ years of product management experience
- End-to-end strategy and roadmap ownership for B2B SaaS products
- Technical fluency with integrations, APIs, data pipelines, and platform architecture
- Understanding of trade-offs involved in building for enterprise scale
- Experience leading complex, multi-quarter initiatives across Product, Engineering, Design, Security, Privacy, and other cross-functional teams
- Strong product discovery, problem framing, iterative validation, prioritization, and success measurement skills
- Clear written and verbal communication for technical and non-technical audiences
- Must be legally authorized to work in the United States or Canada; no work authorization, relocation assistance, or visa sponsorship provided
- Preferred: Experience with SaaS management, license management, IT asset management, identity and access management, cybersecurity, or technically complex enterprise products
- Preferred: Experience with third-party SaaS ecosystems, including SSO, SCIM, OAuth, audit logs, or similar integration patterns
- Preferred: Experience with responsible AI-assisted product development
Benefits
- Health benefits
- Dental benefits
- 401(k) or RRSP retirement program
- Generous paid time off (PTO)
- Equity grant / RSU program for most employees
- Incentive programs, where applicable
- Maternity and parental leave top-up programs
- Retirement matching program
- Free 1Password account
- Paid volunteer days
- Peer-to-peer recognition through Bonusly
- Remote-first work environment
- Travel for in-person engagement, including offsites, team meetings, and customer/industry events
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Staff Product Manager shaping privacy - focused AI search experiences for Mozilla’s Firefox browser. Driving search strategy, experimentation, partnerships, engagement, and revenue across desktop platforms.
Product leader unifying Orica’s geotechnical monitoring hardware, software, and services. Driving platform integration, product strategy, adoption, and growth across mining and civil infrastructure markets.
Gestionnaire produit chez Lightspeed, façonnant l’expérience d’achat B2B de NuORDER. Pilotage des transactions, fonctionnalités retail et feuilles de route axées sur les données.
Product Owner driving customer - focused product delivery at TD, a global financial institution. Managing Agile backlogs, stakeholder alignment, releases, risks, and development - team priorities.
Product Manager shaping B2B buying experiences for Lightspeed’s global commerce platform. Owning transaction journeys, product strategy, UX experimentation, and global retail features.
Gestionnaire produit chez Lightspeed, concevant l’expérience vendeur·se B2B de NuORDER. Pilotage des transactions, paiements, analyses et fonctionnalités de commerce omnicanal.
Gestionnaire de produit pilotant les analyses et données stratégiques pour le réseau de vente en gros de Lightspeed. Façonnant des outils SaaS qui aident marques et détaillants à améliorer leur rendement.
Product Manager owning B2B buying strategy and transactional experiences for NuORDER by Lightspeed. Driving data - informed product launches for global retail brands and buyers.
Group Product Manager leading strategy, roadmaps, and Agile delivery for OPENLANE’s digital used - vehicle marketplace. Mentoring product managers and aligning cross - functional teams around data - driven KPIs.