Retail CSR at Park Insurance providing personal lines insurance in Burnaby. Responsible for sales, customer service, and insurance evaluation duties.
About the role
- Customs Clearance Coordinator at A & A Customs Brokers, managing air and ocean shipments across the Canadian border. Ensuring compliance and efficient handling of customs processes.
Responsibilities
- Review documentation and prepare customs release entries for processing.
- Process and manage air and ocean container releases.
- Analyze documents to determine applicable tariff classifications, duties, and tax rates.
- Collect supplementary information or documentation as needed from customers, carriers, CBSA, and others.
- Arrange deliveries for air and ocean shipments and payment of terminal fees.
- Communicate with clients by email - clear, concise, and service-focused.
- Handle and resolve challenging situations professionally and calmly.
- Liaise with other teams for entry follow-up as required.
- Maintain strong knowledge of Canadian ports and warehouses.
- Enter data into our systems accurately and efficiently.
- Complete files within required timeframes and in line with A & A and Canadian regulations.
- Review files for accuracy and errors, ensuring full compliance.
- Handle phone inquiries.
- Take on other duties as they come up - we're a team.
Requirements
- 2+ years of customs clearance coordination, ideally specializing in air/ocean shipments (preferred)
- Certified Customs Specialist (CCS) or an equivalent Canadian designation (preferred)
- A strong understanding of Canadian rules and regulations for importing goods
- Tech-savviness. You pick up new systems quickly and like finding efficiencies in digital tools.
- Experience with ITMr4, Cargowise, and/or CANdata is an asset.
- Confidence with Gmail/Front, Google Drive, and Google Sheets.
- Sharp problem-solving and critical-thinking skills.
- Professional written and verbal communication, including active listening.
- Effective work habits: punctual, responsive, and comfortable juggling priorities.
- A highly organized, self-starting, flexible, and independent approach, which is important in a remote role.
Benefits
- Work from home
- Teamwork
- Room to grow
- Modern and Tech-Focused
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