Technicien en tuyauterie industrielle chez EXP, concevant des réseaux et systèmes mécaniques pour centrales hydroélectriques. Production de plans 2D/3D, relevés terrain et soutien à la construction.
About the role
- Remote Care Technician supporting cardiac rhythm customers for Abbott’s healthcare technology business. Handling technical inquiries, orders, shipments, and rotating on-call support from Mississauga.
Responsibilities
- Build strong customer relationships and promote customer satisfaction
- Answer inbound customer and salesforce calls regarding technical issues, complaints, and adverse events
- Identify customer needs and effective methods to meet them
- Respond promptly to customer inquiries and requests
- Provide after-hours rotating on-call support and troubleshoot customer and field personnel questions
- Process customer orders and returns
- Trace shipments and advise on order status
- Support sales teams
- Participate in quality and productivity improvements
- Adhere to procedure and quality standards
- Back up other customer service representatives
- Collaborate to meet group and company objectives
- Participate in special projects and other customer service and sales administration duties
Requirements
- Bilingual (English/French)
- College diploma, normal length of two years or equivalent
- 1–3 years of relevant experience
- Proven high level of interpersonal and communication skills
- Knowledge of MS Office, specifically Word, Excel and PowerPoint
- Knowledge of the SAP environment
- Mathematical, record keeping, organizational and problem-solving skills
- Strong general knowledge of order processing techniques and material distribution processes
- General knowledge of shipping/receiving processing techniques
- Ability to handle multiple tasks and consistently meet deadlines
- Commitment to provide quality service to the customer and active awareness of customer needs
Benefits
- Career development with an international company
- Access to a company recognized as a great place to work in dozens of countries
- Diversity and inclusion initiatives
- Option to work remotely one day per week
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