Product Manager shaping strategy, roadmap, and experiments for a profitable marketplace platform. Partnering with founders, engineering, and design to improve user outcomes.
About the role
- Lead Product Manager owning strategic-client reporting requests for ABC Fitness, a fitness-business software provider. Prioritizing BI work, translating bespoke needs, and productizing recurring solutions.
Responsibilities
- Serve as the primary Product Partner and product point of contact for reporting and product requests from strategic clients
- Build and run an intake and triage process for incoming requests
- Translate ambiguous client requests into clear, scoped requirements for engineering estimation and delivery
- Partner with engineering leads across reporting and BI backlogs to prioritize strategic-account work alongside platform roadmap commitments
- Frame and communicate trade-offs between urgent client requests and planned roadmap work
- Identify recurring requests across accounts and drive productization of repeatable solutions
- Partner directly with CSMs, Account/Sales teams, client stakeholders, and executive-level client contacts
- Track and report request volume, cycle time, and delivery status for the top 20 accounts
- Ensure every strategic-account request is tracked and visible
- Develop quarterly plans for strategic-account demand
- Bring customer patterns into broader Insights roadmap planning
- Deliver success outcomes including faster turnaround, clearer prioritization, and fewer one-off rebuilds
Requirements
- 6+ years of Product Management experience
- Meaningful experience managing enterprise or strategic-account relationships
- Ability to manage a high volume of concurrent, competing customer requests
- Strong technical fluency with data, reporting, and BI systems
- Ability to interpret SQL logic, data models, ETL/BI workflows, and reporting tradeoffs
- Excellent stakeholder management and executive-level communication
- Comfort operating in ambiguity and clarifying vague, unusual, or highly specific requests
- Experience partnering directly with engineering on prioritization frameworks and trade-off decisions
- Customer-first instinct with discipline to protect the broader product roadmap from unmanaged one-off demand
- Experience in fitness, wellness, health club SaaS, or another vertical SaaS business (nice to have)
- Hands-on experience with ReportCaster, Domo, Looker, Power BI, Databricks, Snowflake, or Fabric (nice to have)
- Experience establishing an account-specific intake or escalation process (nice to have)
- Consulting, professional services, or client-services background (nice to have)
- Experience productizing repeated one-off client requests (nice to have)
Benefits
- Open PTO policy
- Quarterly collective Days of Disconnect
- Parental & Pawternity Leave
- Quarterly Best Life fitness reimbursement
- Medical/Dental/Vision coverage
- EAP (Employee Assistance Program)
- Premium Calm App subscription for employee and up to 4 dependents over age 16
- Bonuses, commissions, equity, or other incentive programs may be offered where applicable
- Purpose-led company with a values-focused culture
- Continuous learning, mentorship, and professional development opportunities
- Inclusive workplace culture
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