LP
Manager, Credit Card Engagement & Retention
LinkedIn Recruiter Post
Manager, Credit Card Engagement & Retention - 1 - year contract in Toronto. Drive squad effectiveness and cross - functional initiatives.
About the role
- Project Manager at ABC Fitness managing client strategic plans and initiatives. Collaborating across teams to ensure project deliverables and accountability while driving client satisfaction.
Responsibilities
- Maintain a strategic plan document or dashboard summarizing top client priorities and major workstreams.
- Track and report overall status using standardized health indicators (Green / Yellow / Red) based on progress and risk across deliverables.
- Facilitate monthly or quarterly strategic reviews with Client Success and executive stakeholders.
- Identify cross-functional risks, dependencies, and blockers, and escalate to appropriate owners or leadership.
- Ensure accountability across contributing teams to maintain momentum on client priorities.
- Partner with Client Success to validate priorities and ensure business context and client sentiment are reflected in updates.
- Develop and maintain detailed project plans, timelines, and milestones.
- Facilitate project kickoffs and ongoing stakeholder alignment.
- Track deliverables, risks, issues, and dependencies across teams.
- Provide structured status reporting to sponsors and stakeholders.
- Manage scope, schedule, and risks using defined governance and escalation processes.
- Ensure formal project closure, including documentation of outcomes and lessons learned.
- Apply consistent governance, reporting, and communication standards across all work.
- Support prioritization and sequencing discussions using capacity, risk, and timing insights.
- Provide executive-ready updates that support timely decision-making.
- Strengthen collaboration between Client Success and delivery teams.
- Continuously improve PMO processes, tools, and templates to support scalable execution.
Requirements
- 4-5 years of experience in program or project management in cross-functional business or technology environments.
- Proven ability to manage complex initiatives involving multiple stakeholders and teams.
- Strong planning, risk management, and status reporting capabilities.
- Experience working with executive sponsors and senior business leaders.
- Ability to operate effectively in both coordination/oversight roles and hands-on project management roles.
- Excellent written and verbal communication skills, including executive-level reporting.
Benefits
- Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
- Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
- Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
- Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
- Medical/Dental/Vision coverage
- EAP – we get you help when you need it. Period.
- Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
- And more! – so many benefits we couldn’t even fit them all here!
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Degree requirement
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LP
Sr. Project Manager
LinkedIn Recruiter Post
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