Software Developer II owning full - stack servicing features for Rocket Innovation Studio, a Canadian fintech company. Building, deploying, and optimizing applications used by millions of Rocket homeowners.
About the role
- Engineering Team Lead for Training at Ada, managing a team and collaborating on AI projects. Focus on delivering exceptional customer service AI solutions and optimizing workflows.
Responsibilities
- Lead a group of 5-8 talented engineers in collaboration with internal and external stakeholders, Product Managers, Machine Learning Scientists, and Designers.
- Foster a high-performing team that is focused on helping customers rapidly configure and refine their customer service AI Agent.
- Oversee AI projects and develop a proficient understanding of Ada’s technologies.
- Manage and support a team of engineers, conducting regular 1:1s to align on goals, challenges, and feedback.
- Collaborate with Product Management and stakeholders to define and prioritize roadmaps and managing upcoming work items.
- Proactively identify and mitigate risks ensuring timely delivery of high-quality outcomes.
- Champion observability, data-driven decision-making, and a culture of continuous improvement.
- Conduct Root Cause Analyses to address technology or process inefficiencies.
- Understand staffing needs and ensure the team is set up for success, identifying and recruiting top talent.
Requirements
- Are customer-obsessed deeply committed to delivering exceptional user experiences.
- Excited to work with LLMs and AI technologies.
- Proven ability to leverage AI (Claude, OpenAI) to optimize workflows and scale team productivity.
- Possess a strong product engineering mindset and a strong sense of prioritization and striking the right balance between delivery speed and high technical quality.
Benefits
- Unlimited Vacation: Recharge when you need to.
- Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
- Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
- Employee & Family Assistance Plan: Resources to support you and your loved ones.
- Flexible Work Schedule: Balance your work and personal life.
- Remote-First, In-Person Friendly: Options to work from home or at our local hub.
- Learning & Development Budget: Invest in your long-term growth goals and skills.
- Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
- Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
- Hands-On with LLMs: Enhance your expertise in leveraging large language models.
- A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.
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