Senior Software Engineer building scalable AWS, Big Data, and ML infrastructure for Genesys’ AI - powered customer - experience platform. Leading distributed systems projects from architecture through production.
About the role
- Senior Software Engineer on Ada’s integration team building integrations and features for AI customer service solutions. Drive growth through Ada’s API and integration framework.
Responsibilities
- Your goal will be to deliver new integrations and features to drive amazing experiences for customers.
- You will be building on top of Ada’s API and integration framework.
- Features you deliver will be adopted by the cutting edge of Ada’s client base, and will be used to open up new avenues for growth through our integration marketplace.
- Furthermore, as the main consumer of Ada’s API platform, your projects will be used to inform & drive Ada’s core architecture and strategy long term.
Requirements
- 7+ years of experience as an Infrastructure / Back-End / Full Stack Developer.
- Proficient with backend technologies (Python and AWS are assets)
- Strong understanding of distributed cloud systems architecture and relevant technologies, for example; Terraform, Serverless Framework and AWS CloudFormation.
- Strong understanding of non-relational databases (e.g. DynamoDB), and message queues (e.g. AWS SQS).
- Experience working with public APIs to build reliable third-party integrations.
- Experience working on observability, incident response and management, and root cause analysis.
- Experience leading and managing software development projects with autonomy.
- Experience collaborating with team members, providing code reviews and aligning on development patterns
- Self-starter, problem solver and strong communicator with a bias toward simplicity in software design.
Benefits
- Unlimited Vacation: Recharge when you need to.
- Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
- Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
- Employee & Family Assistance Plan: Resources to support you and your loved ones.
- Flexible Work Schedule: Balance your work and personal life.
- Remote-First, In-Person Friendly: Options to work from home or at our local hub.
- Learning & Development Budget: Invest in your long-term growth goals and skills.
- Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
- Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
- Hands-On with LLMs: Enhance your expertise in leveraging large language models.
- A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.
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