Staff Engineer leading AWS integrations, microservices, and AI automation for EverCommerce’s SaaS service - commerce platform. Designing scalable solutions and guiding engineers across U.S. and Canadian teams.
About the role
- Senior Software Engineer on Ada's Voice team developing best-in-class voice solutions. Collaborating with cross-functional teams to enhance customer interaction channels.
Responsibilities
- As a Senior Software Engineer on our Voice team, you will be working with internal and external stakeholders, product managers, and designers to execute Ada’s roadmap to deliver a best-in-class voice experience for our customers.
- Our team is focused on making it as easy as possible for Ada to be deployed in all the channels where our customers and their end users are having conversations.
- Execute on our ambitious product roadmap
- Provide your perspective and ideas to help level up our current development practices
- Review the team’s code, provide insightful feedback, foster collaborative community and teach everyone something new
- Ensure that the team is providing the best AI Agent platform experience to our internal developers and external partners
- Participate in an on-call rotation for the services the team owns, triaging and addressing production issues
Requirements
- 5+ years of experience as a Software Engineer and proficient with backend technologies (with a strong preference for Python)
- Understanding of databases such as MongoDB, PostgreSQL, ElasticSearch and in-memory stores such as Redis
- Experience with 3rd party LLMs, such as GPT, Azure, Anthropic etc.
- A good understanding and direct experience with CCaaS, SIP, WebRTC, IVR, and Telephony ecosystems, including knowledge of VoIP protocols and contact centre technologies is a benefit.
- Experience deploying code and strong developer operations
- Experience working with public APIs to build reliable third-party integrations
- Collaborative leadership style to help the team grow and deliver high quality code
Benefits
- Unlimited Vacation: Recharge when you need to.
- Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
- Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
- Employee & Family Assistance Plan: Resources to support you and your loved ones.
- Flexible Work Schedule: Balance your work and personal life.
- Remote-First, In-Person Friendly: Options to work from home or at our local hub.
- Learning & Development Budget: Invest in your long-term growth goals and skills.
- Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
- Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
- Hands-On with LLMs: Enhance your expertise in leveraging large language models.
- A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.
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