Telephony Engineer managing Five9 Contact Center solutions. Designing and optimizing telephony infrastructure for healthcare organizations with a focus on exceptional customer experience.
About the role
- Senior Software Engineer developing and improving infrastructure for Afresh, enhancing cloud solutions for fresh food supply chain.
Responsibilities
- Own and deliver infrastructure projects end-to-end, from problem definition and technical design through implementation, rollout, and iteration
- Build and improve platform primitives that make it easier for service teams to deploy, operate, and debug their services
- Improve observability and operational readiness so we can detect issues early, reduce time-to-recovery, and prevent repeat incidents
- Identify and implement cost and performance improvements across our cloud infrastructure and developer tooling
- Work closely with Security to implement practical security controls and protect sensitive data
- Participate in our on-call rotation and continuously improve monitoring and alerting to maintain a low page rate
Requirements
- 5+ years of relevant software engineering experience (or equivalent experience)
- Strong experience writing, maintaining, and operating production Terraform codebases
- Proficiency in at least one general-purpose programming language (Python preferred, but others are fine)
- Proficiency with Kubernetes
- Experience implementing automation to reduce manual intervention (preferred)
- Strong understanding of cloud infrastructure and high uptime operational experience.
- Experience leading or playing a key role in production incidents and troubleshooting complex issues.
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