About the role

Technical Account Specialist partnering with Business Development & Integrations teams to ensure product success. Fostering relationships with telecom carriers and managing product launches and support activities.

Responsibilities

Understand external partners’ technical requirements and clearly convey them to the Integrations team
Work closely with the Business Development and Integrations team to optimize product launches and schedules
Provide status reports on ongoing technical work to internal groups and the business development team
Plan and track internal objectives and remove obstacles faced by our development team
Liaise and build relationships with telecom carriers to coordinate product integrations and ongoing technical support
Design, customize and document user experience flows and system interaction flows
Participate in technical discussions with external partners supporting both sales and development teams.
Promote new ideas, methods, or processes to the workplace to improve team performance
Perform internal and external reporting, projections, report analysis and marketing reviews
Be an advocate for both airG and external customers to ensure technical and support issues are escalated or resolved in a timely manner
Participate in product testing, bug hunting, and conduct technical investigations
Manage and coordinate product launches and related support activities

Minimum 2 years of experience in providing software product support with experience in integrations or project management
Comfortable multi-tasking in a changing environment while maintaining attention to detail and organization
Capable of identifying and anticipating problems
Must be comfortable having technical discussions with international clients (in English)
Excellent communication skills both verbal and written
Fluent in English (Written and Verbal)