Amazon Account Specialist supporting Seller Central, listings, account health, and reporting for Black Compass Digital’s digital marketing clients. Remote role based in Canada.
About the role
- Account Specialist providing collections-related sales and service while advising on payment strategies. Collaborating on delinquent accounts and maintaining exceptional customer service.
Responsibilities
- Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts
- Understands customer needs and provides collections-related sales and service
- Advises customers on payment strategies and products that meet their objectives
- Delivers exceptional customer service that builds trust through expertise
- Develops rapport and instills confidence with clients
- Executes established loss mitigation processes for resolution of non-performing and high risk accounts
Requirements
- Typically between 3 - 5 years of relevant experience
- Post-secondary degree in related field or equivalent combination of education and experience
- Knowledge of credit qualifications and associated credit knowledge
- Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections
- Knowledge of BMO products and services
- Verbal & written communication skills
- Collaboration & team skills
- Analytical and problem solving skills
- Influence skills
Benefits
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
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