About the role

Account Specialist providing collections-related sales and service while advising on payment strategies. Collaborating on delinquent accounts and maintaining exceptional customer service.

Responsibilities

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts
Understands customer needs and provides collections-related sales and service
Advises customers on payment strategies and products that meet their objectives
Delivers exceptional customer service that builds trust through expertise
Develops rapport and instills confidence with clients
Executes established loss mitigation processes for resolution of non-performing and high risk accounts

Typically between 3 - 5 years of relevant experience
Post-secondary degree in related field or equivalent combination of education and experience
Knowledge of credit qualifications and associated credit knowledge
Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections
Knowledge of BMO products and services
Verbal & written communication skills
Collaboration & team skills
Analytical and problem solving skills
Influence skills