Amazon Account Specialist supporting Seller Central, listings, account health, and reporting for Black Compass Digital’s digital marketing clients. Remote role based in Canada.
About the role
- Account Specialist owning customer portfolios for Logistics Alliance, a Mississauga-based 4PL freight provider. Monitoring service performance, resolving root causes, and supporting renewals.
Responsibilities
- Serve as the primary relationship owner for assigned accounts
- Build and maintain strong, trust-based customer partnerships
- Conduct structured account conversations focused on performance and forward-looking improvement
- Maintain a deep understanding of each customer's business objectives and service expectations
- Monitor account-level trends and recurring service patterns
- Identify risks to retention or satisfaction before they surface as customer complaints
- Develop and implement corrective action plans when gaps emerge
- Track improvement over time and ensure accounts stabilize at a high service standard
- Investigate recurring or systemic service challenges and identify root causes
- Lead cross-functional collaboration to close structural gaps
- Implement durable solutions rather than short-term workarounds
- Stay on open issues until sustainable resolution is reached
- Ensure service delivery aligns with agreed scope and customer expectations
- Flag scope creep or misalignment early
- Support renewal conversations and service model adjustments when required
- Protect the long-term viability and commercial health of each account
Requirements
- 2-3 years in logistics, transportation, account management, or commercial operations
- Strong understanding of freight and service delivery models
- Demonstrated experience managing ongoing client relationships through service challenges and renewal cycles
- Ability to analyze recurring issues, identify root causes, and drive resolution across teams
- Comfortable navigating performance and commercial conversations with confidence and composure
Benefits
- Annual performance-based bonus
- Hybrid work arrangement
- Autonomy to manage assigned portfolio
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Degree requirement
No Education Requirement
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