About the role

Account Services Specialist optimizing allocation and fulfillment for Arc’teryx wholesale accounts. Managing constrained supply, delivery risks, and cross-functional planning across North America.

Responsibilities

Own the end-to-end allocation and fulfillment process for top-tier wholesale accounts, maintaining accurate order prioritization and optimizing shipment timing and phasing
Execute allocation strategy under constrained supply, balancing service level commitments with inventory availability and making clear prioritization decisions
Provide visibility into order status, risks, and delivery outlook to internal and external stakeholders
Partner closely with Wholesale Sales, key account buyers, and forecast analysts to align on delivery timing, manage account expectations, and navigate orderbook changes and trade-offs
Collaborate cross-functionally with Demand Planning, Supply Planning, and Commercial to proactively identify and resolve risks to key account fulfillment
Refine allocation rules and prioritization frameworks to improve service level consistency across the wholesale account base
Build account-level reporting and risk visibility tools that support faster, more informed fulfillment decisions
Contribute to process improvements that scale across the regional wholesale planning team

You have a bachelor’s degree in business, Supply Chain Management, Operations Management, or a related field
You have 2-5+ years of experience in Allocation, Wholesale Operations, or a similar supply chain role, preferably in the apparel or consumer goods industry
You have a solid understanding of orderbook management, including prebook, in-season, and replenishment order types
You have a working understanding of fill rate and service level optimization, and how inventory constraints affect order fulfillment
You have experience managing large volumes of orders across multiple accounts with strong attention to detail
You have strong Excel and data analysis skills, with the ability to investigate and resolve fulfillment issues
You have worked knowledge of SAP or an equivalent Enterprise Resource Planning (ERP) system
You have experience with advanced planning tools such as o9, Blue Yonder, Anaplan, Oracle (preferred)
You communicate clearly and confidently with cross-functional partners, and can navigate account-level trade-offs and competing priorities
Candidates must be eligible to work in Canada