About the role

Account Specialist supporting Newfold Digital customers through website and online marketing onboarding. Capturing business information, managing accounts, and improving customer satisfaction.

Responsibilities

Communicate with customers via inbound and outbound calls and email
Capture accurate and detailed business information to build Professional Websites or Online Marketing Campaigns
Manage a book of accounts during the onboarding process
Promote newly established services to reduce early-life churn and increase customer satisfaction
Make text and image changes to Web.com Websites using web-based design tools
Provide customers with improvement suggestions using industry best practices
Participate in cross-functional team meetings to improve processes
Identify and cross-sell additional professional service offerings based on customer needs
Apply and understand new technical material quickly
Multitask effectively in a fast-paced environment
Accept and incorporate qualitative feedback

Must be available for all shifts Monday–Friday, 9:00 AM–9:00 PM, including holidays
Basic understanding of Excel, Microsoft Word, and Outlook
Excellent verbal and written communication skills
Ability to type 40 words per minute (WPM)
Detail-oriented, problem solver, and dynamic
Dedicated, organized, and team oriented
Strong conflict resolution, critical thinking, and troubleshooting skills
High school (or equivalent) is required
Customer facing experience required
College/University degree with 2–3 years professional experience is a plus
Web design experience with templated platforms, such as WordPress, is preferred