Amazon Account Specialist supporting Seller Central, listings, account health, and reporting for Black Compass Digital’s digital marketing clients. Remote role based in Canada.
About the role
- Client Account Specialist managing billing, collections, WIP, and receivables for Canadian law firm McCarthy Tétrault. Supporting lawyers, clients, and Finance across the Calgary office.
Responsibilities
- Build and maintain effective working relationships with billing lawyers, paralegals, legal assistants, and external clients
- Respond to queries regarding billing and collections
- Ensure time is entered by set deadlines and follow up with lawyers and paralegals
- Prepare, print, review, and revise prebills according to client billing guidelines and Firm standards
- Prepare invoices and forward them to lawyers and clients, including supporting documentation
- Create PDF, delimited, or XML file invoices for e-billing clients
- Liaise with the E-billing Team regarding rejected invoices
- Complete online status reports and budgets in e-billing systems
- Monitor and review outstanding WIP and follow up to ensure timely billing
- Track contingency files, closings, and milestone billing arrangements; report status and WIP provisions
- Collect outstanding and aged accounts receivable using phone, letter, email, and the Expert Collection module in Aderant
- Develop weekly collection strategies for overdue and high-exposure accounts
- Escalate accounts through Senior Management as necessary
- Prepare supporting documentation for credit-risk remedies, including insolvency procedures, service suspension, third-party collection, or taxation
- Monitor credit performance and account compliance with applicable terms and conditions
- Investigate and resolve payment and account discrepancies, including short payments, overpayments, unapplied cash, misapplications, posting errors, and payment disputes
- Prepare WIP/AR Exposure reports and related time, billing, and receivables reports and spreadsheets
- Serve as the central contact for the financial needs of client accounts
- Perform complex account reconciliations
- Liaise between lawyers/legal assistants and Finance regarding accounting and financial queries
Requirements
- Post-secondary education in a related field
- Minimum 3 years of hands-on experience managing relationships with lawyers, dealing with multiple deadlines, and familiarity with the entire billing cycle
- 3 to 5 years of related experience, including client service, billing, collections and/or accounts receivable, preferably in a professional services firm
- Bilingualism in French and English is required
- Familiarity with Aderant Expert or a similar accounting system would be an asset
- Certification from the Credit Institute of Canada would be an asset
- Superior client attentiveness
- Strong time management skills and ability to handle multiple tasks, set schedules, and work under pressure to meet deadlines
- Analytical and problem-solving skills
- Flexibility to work overtime during peak billing periods
- High level of discretion and confidentiality
Benefits
- Outstanding benefits from day one, including insurance premiums paid by the Firm
- Wellness and technology reimbursements
- Competitive compensation
- Paid overtime
- Generous time off
- A day off to volunteer
- A day off for your birthday
- Professional development and growth opportunities
- Two-way feedback culture
- Community involvement
- Commitment to equity, diversity and inclusion
- Collaborative, cohesive culture
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
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