Amazon Account Specialist supporting Seller Central, listings, account health, and reporting for Black Compass Digital’s digital marketing clients. Remote role based in Canada.
About the role
- Key Account Service Specialist coordinating service portals, work orders, invoicing, and client communication for ASSA ABLOY’s access-solutions business in Mississauga. Maintaining compliance records, dispatch support, ETA reporting, and customer account reconciliations.
Responsibilities
- Manage customer service workflows and monitor work orders from acceptance through invoicing
- Support clients via email, phone, and monthly meetings as the Voice of the Customer
- Maintain and update customer service portals, including accurate data entry and timely processing of work orders and quotes
- Act as gatekeeper for KAC portals and update district teams
- Handle quoted-amount escalations and discrepancies with estimators and service teams
- Track and report portal activities for planning and forecasting
- Maintain compliance documents, including COI and WSIB, for existing and new client portals
- Maintain accurate records of service agreements, quotes, and portal transactions
- Serve as primary client contact for service agreements, work orders, and portal inquiries
- Collaborate with estimators, customer service, technicians, and dispatch teams
- Cover call intake during demanding periods
- Dispatch calls for SUBs when requested, with supervisor assistance
- Send daily ETA, onsite, and pending-invoice reports to KAC customers and district teams
- Monitor aging work orders and follow-ups, No Hold, and Not Invoiced items using SO reports
- Identify and maintain invoice discrepancies
- Prepare quarterly, monthly, and yearly KAC reconciliation reports
Requirements
- Experience managing service portals and customer service workflows
- Accurate data entry and timely processing of work orders and quotes
- Ability to manage ETA coordination and client communication
- Ability to handle escalations and quoted-amount discrepancies
- Knowledge of compliance documents, including COI and WSIB
- Ability to maintain accurate service agreement, quote, and portal transaction records
- Ability to collaborate with estimators, customer service, technicians, and dispatch teams
- Ability to prepare daily, weekly, monthly, quarterly, and yearly reports and reconciliations
- Associate-level job function classification
Benefits
- Regular feedback, training, and development opportunities
- Opportunities to grow roles locally, regionally, or internationally
- Diverse and inclusive teams
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
TELUS Account Specialist supporting customer connections through technology solutions. Contributing to sales and marketing in a purpose - driven, customer - first technology company.
Account Specialist owning customer portfolios for Logistics Alliance, a Mississauga - based 4PL freight provider. Monitoring service performance, resolving root causes, and supporting renewals.
Spécialiste de compte développant les ventes de produits hydrauliques et industriels pour Motion Industries. Conseils techniques, devis personnalisés et soutien aux clients québécois.
Account Specialist driving sales and generating opportunities across various customers for Motion Industries. Partners with Account Representatives to educate on technical product offerings and drive revenue.
Account Specialist providing collections - related sales and service while advising on payment strategies. Collaborating on delinquent accounts and maintaining exceptional customer service.
Technical Account Specialist partnering with Business Development & Integrations teams to ensure product success. Fostering relationships with telecom carriers and managing product launches and support activities.