Account Specialist driving sales and generating opportunities across various customers for Motion Industries. Partners with Account Representatives to educate on technical product offerings and drive revenue.
About the role
- Key Account Service Specialist coordinating service portals, work orders, invoicing, and client communication for ASSA ABLOY’s access-solutions business in Mississauga. Maintaining compliance records, dispatch support, ETA reporting, and customer account reconciliations.
Responsibilities
- Manage customer service workflows and monitor work orders from acceptance through invoicing
- Support clients via email, phone, and monthly meetings as the Voice of the Customer
- Maintain and update customer service portals, including accurate data entry and timely processing of work orders and quotes
- Act as gatekeeper for KAC portals and update district teams
- Handle quoted-amount escalations and discrepancies with estimators and service teams
- Track and report portal activities for planning and forecasting
- Maintain compliance documents, including COI and WSIB, for existing and new client portals
- Maintain accurate records of service agreements, quotes, and portal transactions
- Serve as primary client contact for service agreements, work orders, and portal inquiries
- Collaborate with estimators, customer service, technicians, and dispatch teams
- Cover call intake during demanding periods
- Dispatch calls for SUBs when requested, with supervisor assistance
- Send daily ETA, onsite, and pending-invoice reports to KAC customers and district teams
- Monitor aging work orders and follow-ups, No Hold, and Not Invoiced items using SO reports
- Identify and maintain invoice discrepancies
- Prepare quarterly, monthly, and yearly KAC reconciliation reports
Requirements
- Experience managing service portals and customer service workflows
- Accurate data entry and timely processing of work orders and quotes
- Ability to manage ETA coordination and client communication
- Ability to handle escalations and quoted-amount discrepancies
- Knowledge of compliance documents, including COI and WSIB
- Ability to maintain accurate service agreement, quote, and portal transaction records
- Ability to collaborate with estimators, customer service, technicians, and dispatch teams
- Ability to prepare daily, weekly, monthly, quarterly, and yearly reports and reconciliations
- Associate-level job function classification
Benefits
- Regular feedback, training, and development opportunities
- Opportunities to grow roles locally, regionally, or internationally
- Diverse and inclusive teams
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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