Manager designing Amazon Connect and Zendesk cloud contact center architectures for TELUS Digital. Leading technical pre - sales, demonstrations, proofs of concept, and customer solution engagements.
About the role
- Solution Architect implementing technology solutions at Air-tek, a Canadian software company in travel. Requires experience in enterprise software implementation and integration with SaaS platforms.
Responsibilities
- Own the high-level technical architecture and integration approach for assigned customer implementations.
- Translate customer architecture requirements into scalable and supportable solutions aligned with internal platforms, APIs, and standards.
- Lead technical discussions with customers and internal teams on:
- APIs and system integrations
- Security and authentication (SSO, OAuth, JWT, SAML)
- Real-time and batch data processing
- Networking, VPNs, and private connectivity (e.g., AWS Privatelink)
- Apply best practices for performance, security, monitoring, and messaging architecture.
- Oversee and lead environment setup, including cloud setup and connectivity, API enablement, SSO configuration and monitoring
- Coordinate initial data setup, bulk data loads, and validation activities.
- Lead Production readiness activities including performance testing, security testing, disaster recovery (DR) planning and testing, and production deployment.
- Act as a technical advisor to customers, senior management, and internal engineering teams.
- Collaborate closely with Engineering teams to ensure architecture alignment and consistent delivery.
- Identify delivery risks early, escalate when needed, and support predictable, high-quality implementations.
- Contribute to the standardization of integration, connectivity, and architecture patterns.
- Author and maintain technical documentation including architecture diagrams and recurring technical delivery artifacts.
- Evaluate tools, frameworks, and technical delivery practices, and recommend improvements to increase efficiency, quality, and reliability.
Requirements
- At least 5 years managing complex enterprise technology implementation projects, in solution architect, IT architect, or other relevant roles.
- At least 4 years of hands-on experience in system integration, data architecture, microservices, and API design.
- Experience working with stakeholders, business leaders, and development teams to translate business needs into technical solutions
- Understanding of integration patterns, including APIs, messaging systems, and ETL workflows.
- Understanding of security and authentication mechanisms (OAuth, JWT, SAML) and secure connectivity.
- Experience with cloud-based architectures (Preferably AWS), including networking and private connectivity (VPNs, PrivateLink).
- Ability to identify and address API performance bottlenecks and integration inefficiencies.
- Strong collaboration skills and experience working with engineering, Cloud-architecture, and delivery teams.
- Comfortable operating in environments with evolving requirements and moderate ambiguity.
- Nice to Have hands-on experience with message queues or event-streaming platforms (e.g., Kafka, RabbitMQ).
- Nice to have Experience contributing to or influencing technical standards and reusable architecture patterns across multiple implementations.
- Experience identifying and mitigating technical risks related to scale, security, or operational readiness.
- Experience participating in or leading architectural reviews, post-mortems, or delivery process improvement initiatives.
- Experience in the airline or travel industry is an asset but is not required.
Benefits
- Stock options
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