Talent Relations Specialist supporting employee experience, HR processes, and culture programs at Basis, a digital media operations software company. Coordinating employee support, talent processes, and engagement initiatives.
About the role
- Client Experience Coordinator providing technical support and training for charitable clients using the raisin fundraising platform. Assisting in marketing, business development, and product development efforts.
Responsibilities
- Provide ongoing account and product support for multiple charitable clients using the raisin® online fundraising system
- Train clients on all aspects of the raisin® product (web-based and in-person)
- Ensure that CRM tool is kept up to date with all account activities, opportunities and contact details
- Ensure that support time is accurately tracked and billed
- Support marketing initiatives (online and print)
- Provide ongoing business development support as directed
- Assist in identifying features for future product development as directed
Requirements
- 1-2+ years professional account support
- Post-secondary degree or diploma (preferably communications, fundraising, marketing or technology)
- Key values of honesty, integrity, professionalism and passion for customer service and technology
- Experience supporting or using digital technologies and web-based software
- Excellent written and verbal communication skills
- Able to communicate technical concepts to a non-technical audience
- An understanding of and passion for charities and fundraising
- Experience in a Digital or Marketing Agency environment (Nice to Haves)
- An interest in or passion for Not-For-Profits and volunteering (Nice to Haves)
- Bilingual (English/French) (Nice to Haves)
- Most importantly, you must be positive, highly organized, and enjoy challenges
- Not-for-profit & fundraising experience (Nice to Haves)
- Web development & software development, HTML & CSS (Nice to Haves)
- Customer service (Nice to Haves)
- CRM systems (HubSpot & Salesforce) (Nice to Haves)
- Project management (Nice to Haves)
- Sales experience, including prospecting and cold-calling (Nice to Haves)
Benefits
- Competitive salary
- Comprehensive health and benefits package
- Team building and social events
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