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About the role

  • Client Experience Coordinator providing technical support and training for charitable clients using the raisin fundraising platform. Assisting in marketing, business development, and product development efforts.

Responsibilities

  • Provide ongoing account and product support for multiple charitable clients using the raisin® online fundraising system
  • Train clients on all aspects of the raisin® product (web-based and in-person)
  • Ensure that CRM tool is kept up to date with all account activities, opportunities and contact details
  • Ensure that support time is accurately tracked and billed
  • Support marketing initiatives (online and print)
  • Provide ongoing business development support as directed
  • Assist in identifying features for future product development as directed

Requirements

  • 1-2+ years professional account support
  • Post-secondary degree or diploma (preferably communications, fundraising, marketing or technology)
  • Key values of honesty, integrity, professionalism and passion for customer service and technology
  • Experience supporting or using digital technologies and web-based software
  • Excellent written and verbal communication skills
  • Able to communicate technical concepts to a non-technical audience
  • An understanding of and passion for charities and fundraising
  • Experience in a Digital or Marketing Agency environment (Nice to Haves)
  • An interest in or passion for Not-For-Profits and volunteering (Nice to Haves)
  • Bilingual (English/French) (Nice to Haves)
  • Most importantly, you must be positive, highly organized, and enjoy challenges
  • Not-for-profit & fundraising experience (Nice to Haves)
  • Web development & software development, HTML & CSS (Nice to Haves)
  • Customer service (Nice to Haves)
  • CRM systems (HubSpot & Salesforce) (Nice to Haves)
  • Project management (Nice to Haves)
  • Sales experience, including prospecting and cold-calling (Nice to Haves)

Benefits

  • Competitive salary
  • Comprehensive health and benefits package
  • Team building and social events

Job title

Job type

Full Time

Experience level

JuniorMid level

Salary

CA$44,000 - CA$50,000 per year

Degree requirement

Associate's Degree

Location requirements

RemoteCanada

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