Retail Shift Leader overseeing daily operations, staff, sales, customer service, and inventory for Canna Cabana cannabis retail store. Supporting store management at High Tide Inc.
About the role
- Customer Service Representative supporting inbound requests regarding collective insurance schemes offered by employers. Resolving client inquiries while nurturing strong customer relations in a remote environment.
Responsibilities
- Respond to participants' inquiries regarding their employer-provided group insurance plans.
- Help clients understand their insurance coverage.
- Provide general information about the organization.
- Refer clients to specialists when necessary.
- Receive, understand, and resolve complaints, proposing appropriate solutions.
- Provide support and guidance while adhering to internal policies.
- Perform other related duties as assigned by the service manager.
- Maintain strong customer relationships through follow-up.
- Identify and recommend improvements to optimize our services.
- Comply with the information security policy to ensure the availability, integrity, and confidentiality of all data in any form (text, graphic, audio, visual, digital, etc.).
- Other duties as required.
Requirements
- High school diploma or equivalent.
- Customer service: 1 to 3 years of experience in customer support, with a particular focus on opening support tickets and resolving customer issues by phone; hands-on experience with ticketing systems and handling a high call volume is a significant asset.
- User proficiency with a good working knowledge of the Microsoft Office suite.
- Comfortable with technology.
- Knowledge of group insurance products is an asset.
Benefits
- Computer equipment provided.
- No sales or solicitation.
- 37.5 hours per week, Monday to Friday.
- Dynamic work environment and excellent team.
- Paid training.
- Rapid onboarding.
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