About the role

Medical Information Specialist RN handling medical and safety inquiries for ProPharma’s pharmaceutical clients. Documenting adverse events, product complaints, and regulatory information responses.

Responsibilities

Respond to unsolicited consumer, healthcare professional, and other external customer requests for medical and safety information via telephone, website/email, letter, fax, and scientific meetings
Provide labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards, and client and ProPharma policies
Identify, document, and report adverse events, pregnancy reports, special situation events, and product complaints
Complete tasks within deadlines documented in ProPharma SOPs and client Working Practices
Formulate accurate responses using approved labeling, company standard responses, published literature, and other data
Assist with writing custom medical information responses
Log inquiries accurately, comprehensively, and promptly in inquiry handling systems
Perform quality checks on adverse events, product quality complaints, correspondence, and logged inquiries
Provide after-hours coverage on a rotated basis as required
Follow company and country-specific privacy policies and manage confidential information in accordance with data privacy regulations
Comply with company health and safety policies
Perform other activities assigned by the Manager

Nursing degree (RN/BS/BA/MS)
Excellent verbal and written communication skills, including proofreading, professional telephone etiquette and empathetic customer service skills
Ability to write in a fluent and grammatically correct manner in the target language for the role
English language proficiency
Working knowledge of medical terminology, pathophysiology, pharmacology, regulations and industry standards
Strong cognitive abilities, including verbal reasoning, critical thinking and analytical ability
Ability to multitask with attention to detail within restrictive timeframes, including sound planning, prioritizing and organizational skills
Proactive with demonstrative ability to independently identify problems and suggest effective solutions
Ability to learn, take instruction and apply to daily operations/tasks
Receptive to constructive feedback and able to take responsibility for work allocated
Self-motivating; ability to demonstrate initiative and internal drive
Willingness to seek out additional workload projects
Ability to work independently and as part of a team
Highly proficient in Microsoft Office software platforms and Adobe Acrobat
Experience using a document management system
Aptitude to learn other computer systems, including an inquiry handling database

Remote working support
Hybrid working option for new hires near a ProPharma office, as agreed with the manager
Equal opportunity workplace
Diversity, equity, and inclusion commitment