About the role

Salesforce Business Analyst transforming business processes through Salesforce for Alithya, a global technology consulting network. Supporting complex implementations, process optimization, and strategic CRM initiatives.

Responsibilities

Gather, analyze, and challenge business requirements with key stakeholders
Facilitate discovery workshops to understand business challenges, processes, and objectives
Document business processes, functional requirements, and use cases
Translate business needs into functional requirements and appropriate Salesforce solutions
Participate in defining KPIs to measure and track business value
Contribute to complex, large-scale Salesforce implementations involving multiple organizations, countries, and teams
Support Salesforce integration within complex IT environments
Leverage Salesforce as a strategic platform for business process transformation
Map current-state and future-state business processes
Participate in process optimization, reengineering, and automation initiatives using Salesforce, Pega, or other workflow solutions
Contribute to discovery, strategy, assessment, and roadmap activities
Support organizational change management and alignment between business strategy, IT direction, and CRM vision
Apply Six Sigma principles
Collaborate with executive stakeholders, internal teams, offshore teams, Salesforce vendors, and partners to deliver multiple complex projects within Agile and iterative delivery frameworks

Strong experience leveraging Salesforce to drive business process transformation
Experience working in regulated industries, including financial services, compliance (KYC, AML), risk management, and fraud and disputes
Proficiency with Salesforce Clouds, including Sales Cloud, Service Cloud, Marketing Cloud / Campaign Management, and Financial Services Cloud
Strong understanding of business processes across sales, customer service, and client onboarding
Good understanding of contact centre operations and customer service environments
Client-centric CRM approach
Lean Six Sigma Green Belt certification is an extra edge
Proficient French
Proficient English
Proficient English required for daily communication with employees and managers outside Quebec

Work-life balance with flexible work options
Unlimited Vacation Plan
24/7 virtual healthcare
Wellness portal supporting physical, mental, emotional, and financial well-being
Access to thousands of online courses and certifications
Exclusive leadership programs
Tuition reimbursement for external training