Auto Estimate & Repair Verification Advisor conducting virtual reinspections and analyzing repair estimates at Allstate. Ensuring compliance with best practices in estimating and repair processes.
Responsibilities
Perform detailed Image Desk reviews of vendor repair estimates, total losses, and assigned claims to ensure alignment with estimating guidelines, repair best practices, and documentation standards
Analyze files and complete audit reviews, making accurate annotations, corrections, and repair recommendations where required
Investigate and resolve complex inquiries, complaints, escalations, and coverage or repair disputes in a timely and professional manner
Support total loss evaluations by reviewing estimates, valuations, and completing documentation to ensure compliant with company protocols
Develop, manage, and audit processes while building and maintaining effective working relationships with network vendors and repair facilities
Participate in calibration sessions with claims teams and leadership to ensure consistency in estimating practices and claim handling outcomes
Collaborate with leadership to communicate audit findings, identify trends, and recommend process improvements
Requirements
Proven experience in auto-claims estimating, repair processes, and damage analysis
Strong critical thinking skills with the ability to make sound decisions in ambiguous situations
Ability to ensure adherence to company guidelines, estimating protocols, and regulatory standards
Ability to handle complex customer concerns, disputes, and escalations professionally
Ability to build and maintain effective relationships with vendors, appraisers, and internal teams
Benefits
Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
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