Member Solutions Advisor delivering tailored financial solutions to members at Tru Cooperative Bank. Handling inquiries through various communication channels in a dynamic contact center environment.
About the role
- Auto Estimate & Repair Verification Advisor conducting virtual reinspections and analyzing repair estimates at Allstate. Ensuring compliance with best practices in estimating and repair processes.
Responsibilities
- Perform detailed Image Desk reviews of vendor repair estimates, total losses, and assigned claims to ensure alignment with estimating guidelines, repair best practices, and documentation standards
- Analyze files and complete audit reviews, making accurate annotations, corrections, and repair recommendations where required
- Investigate and resolve complex inquiries, complaints, escalations, and coverage or repair disputes in a timely and professional manner
- Support total loss evaluations by reviewing estimates, valuations, and completing documentation to ensure compliant with company protocols
- Develop, manage, and audit processes while building and maintaining effective working relationships with network vendors and repair facilities
- Participate in calibration sessions with claims teams and leadership to ensure consistency in estimating practices and claim handling outcomes
- Collaborate with leadership to communicate audit findings, identify trends, and recommend process improvements
Requirements
- Proven experience in auto-claims estimating, repair processes, and damage analysis
- Strong critical thinking skills with the ability to make sound decisions in ambiguous situations
- Ability to ensure adherence to company guidelines, estimating protocols, and regulatory standards
- Ability to handle complex customer concerns, disputes, and escalations professionally
- Ability to build and maintain effective relationships with vendors, appraisers, and internal teams
Benefits
- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to 400$ back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back!
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