LP
AI Product Owner – Contact Center AI
LinkedIn Recruiter Post
A large Telco seeks an AI Product Owner to drive Contact Center AI services, bridging business strategy and technical execution.
About the role
- Technical Product Manager at Brilliant Harvest, driving adoption of AI-powered platforms for the heavy equipment industry. Balancing data strategy and industrial application to improve customer outcomes.
Responsibilities
- Translate complex dealer workflows (Diagnostics, Parts Lookup, Work Order history) into detailed technical requirements which will translate to customer value.
- Oversee the operational ingestion of OEM technical manuals, parts catalogs and schematics. Define the benchmarks for "Ground Truth" to ensure AI outputs are 100% compliant with manufacturer standards and are accurate.
- Lead the implementation for integrating with dealership management systems (DMS/ERP) to pull real-time data on Repair Orders (ROs) and inventory availability.
- Partner with Sales and Customer Success to identify "friction points" in current product and prioritize features that increase efficiencies.
Requirements
- 5+ years in Technical Product Management, with at least 3 years focused on driving products from strategy through adoption
- Strong knowledge and experience in Agriculture and/or Heavy Equipment Industry
- Cloud based agile tools such as Azure Dev Ops, Jira, AHA or similar
- Familiarity with cloud based data platforms such as Google Analytics, Power BI, etc.
- Strong analytical skills; ability to interpret data to inform decisions
- Proven ability to define product vision, create roadmaps, and manage lifecycle
- Proven ability to drive adoption, retention and measurable user value
- Proven track record in Agile methodologies (Scrum), backlog management and sprint planning
- Excellent communication, alignment and influence skills across all levels of the organization
- Strong strategic, analytical and decision-making skills; ability to balance short-term delivery and long-term vision
- Curiosity, adaptability and ability to thrive in a fast-paced environment
- Experience with AI; no-code tools or at a minimum AI curious
Benefits
- Join a proven team led by serial entrepreneur, Remi Schmaltz that has successfully exited 2 previous agriculture companies.
- The opportunity to contribute to an innovative product team shaping the future of AI used in the large equipment space.
- A collaborative culture that values growth, learning, and impact.
- Competitive compensation, stock options and benefits.
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