Personal Banking Associate responsible for assessing financial needs of members at Alterna Savings and cross-selling appropriate products. Maintains cash drawer and provides education on banking services.
Responsibilities
Probes to uncover additional needs to cross sell and up sell at every member interaction
Provides education and advice to members on basic transactional banking and less complex investment and credit situations
Contributes to the team’s sales plan through effective assessment of members’ financial needs and providing product and service solutions
Dealing primarily with member-initiated contact
Requirements
Post-secondary education coupled with a minimum 2 years experience in a sales industry or equivalent experience
Knowledge of investments, loans; basic knowledge of mortgages
Working knowledge and ability to demonstrate basic sales skills required for opportunity spotting and uncovering needs
Sound knowledge of various computer applications such as Excel, Word
Good problem-solving skills sufficient to identify, analyze and resolve basic member issues/problems
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