About the role

Client Support Analyst supporting business clients with ARGUS software applications. Analyzing financial data and resolving software-related issues in customer-facing environment.

Responsibilities

Resolve issues. Identify, analyze and solve problems affecting client’s software.
Respond to enquiries. Provide timely, intelligent and professional responses to customer calls and emails.
Communicate. Actively support the client in all aspects through problem resolution, keeping the client informed throughout life of incident.
Document. Clearly and concisely log and track details of solutions and maintain the resolution database.
Learn. Come up to speed on new technologies, software, and concepts.
Prioritize. Recognize when issues need escalation to senior representatives or Development.
Collaborate. Work closely with global inter-company departments/teams such as Sales, QA and Development to provide assistance and resolve product queries raised by our clients.

Educational Background: You have a Bachelor’s degree in Real Estate, Finance or Mathematics (or related field).
Technical Proficiency: You learn new technologies quickly and you’re comfortable with software installation in environments such as Citrix and Windows.
Numerical Skills: You possess strong numerical skills and are comfortable working with financial data.
Problem-Solving Expertise: You are a logical thinker with the ability to consider multiple solutions, research options and develop innovative solutions.
Effective Communication: You excel at conveying complex technical details and requirements in a clear and concise manner, both within the team and to clients.
Customer focus: You find personal and professional satisfaction working with customers and providing support. You have strong tech-to-non-tech translations skills.
Collaborative Spirit: You have excellent interpersonal skills. You work equally well independently or as part of a team. Must be able to successfully complete ARGUS Enterprise Certification within the first month of employment.

Rewarding performance: competitive compensation, incentive and bonus plans, and a total rewards package prioritizing mental, physical, and financial well-being.
Growth and development: we invest in your professional learning. Our Altus Intelligence Academy offers over 150,000 hours of learning content.
Flexible work model: our Activity-Based Work model provides flexibility to align your work location to the needs of the work — use the office for collaboration and remote work for focused tasks.