Remote Travel Consultant II booking and advising on business travel for BCD, a global corporate travel company. Managing reservations, policies, regulations, fares, exchanges, and penalties.
About the role
- Remote Travel Consultant arranging complex corporate travel across air, rail, road, and accommodations. Serving business clients with GDS expertise and proactive traveler support.
Responsibilities
- Advise and arrange travel for corporate business customers, including individuals and groups
- Conduct analysis and research on travel options
- Proactively anticipate traveler needs and sell additional services
- Arrange and book domestic and international business travel across air, road, rail, and accommodations
- Use Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo, and Amadeus
- Ensure compliance with customers’ agreed travel policies, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Collaborate with the team to coach, mentor, and provide constructive feedback to improve service levels
Requirements
- Passion for excellence in client service, including proactive anticipation of needs
- Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
- Professional communication (written and verbal)
- Attention to detail
- Act with integrity, and look after personal traveler information
- Strong understanding of the travel industry, including business travel, leisure travel, or airline reservation
- Ability to resolve customer issues quickly and independently / with supplier
- Teamwork and openness to feedback
- Availability to work in a 24/7 operation
Benefits
- Flexible benefits tailored to each country
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources
- Travel perks and weekly deals from major travel providers
- Access to over 20,000 courses on the learning platform
- Leadership courses
- New job openings available to internal candidates first
- Global INclusion Groups
Job title
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Experience level
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Degree requirement
No Education Requirement
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