AI Agent Experience Designer shaping conversational journeys and usability for Observe.AI’s customer - service AI agents. Partnering with customers, Product, and Engineering from discovery through optimization.
About the role
- Senior Product Designer leading AI-first workforce management software for time-critical staffing operations. Shaping product design, research, design systems and team development at Andgo Systems.
Responsibilities
- Pick up design work in flight, get up to speed on decisions to date and keep delivery on pace.
- Lead design for new premium, AI-first product areas and the existing platform.
- Lead end-to-end design initiatives for the AI-first platform while advancing and refining the core platform.
- Rethink existing workflows to remove friction for frontline and back-office users.
- Design AI interactions, including confidence, errors, and scheduler overrides.
- Work in an AI-assisted development workflow using Figma connected to AI coding tools via MCP.
- Design flows, states and interaction patterns across the product.
- Apply strong visual design fundamentals and make pragmatic delivery tradeoffs.
- Bring Product, Engineering and stakeholders along through rationale, prototypes and evidence.
- Set the direction for Andgo's product experience.
- Define and maintain UX principles, AI-UX principles, standards and patterns.
- Guide the design system as the platform scales.
- Run design reviews to maintain quality across product areas.
- Shape how design work flows into the delivery cycle and engineering workflows.
- Lead, mentor and develop Product Design team members, including the Associate Product Designer.
- Help shape design team growth and designer roles in an AI-first development model.
- Build a culture of design thinking across Product and Engineering.
- Lead research and discovery, including planning and facilitating virtual and in-person sessions.
- Run debriefs, synthesize learnings and validations, and communicate research to product decision-makers.
- Shape a continuous discovery approach supporting product direction and roadmap.
- Report to the VP of Product and work day-to-day with the Product Manager and engineers.
Requirements
- 7+ years in product design, mostly on complex B2B or enterprise software, with a portfolio showing end-to-end work from discovery to shipped product.
- Experience leading, mentoring or managing designers, and a record of raising the quality of a team's work.
- Strong interaction design and systems thinking, shown through work on complex, multi-step workflows.
- Mastery of visual design principles, with a portfolio that includes polished, information-dense interfaces.
- Pragmatic judgment: a record of balancing design quality with delivery constraints and explaining the tradeoffs.
- Influence across Product and Engineering, earned through clear reasoning rather than authority.
- A record of setting design standards and building or scaling a design system.
- Strong facilitation and research skills, including in-person sessions with frontline and operational users.
- Hands-on experience designing AI-driven features and working in AI-assisted design and development workflows.
- Comfort with deep domain complexity. Workforce management, scheduling, healthcare operations or similar rule-heavy systems are a strong plus.
- Clear written communication: decisions and rationale documented so the team can build on them.
- Experience with unionized, healthcare or manufacturing workforces.
- Design for high-volume mobile use by frontline staff.
- Experience establishing a continuous discovery or research practice.
Benefits
- Health and dental coverage, plus an annual flex spending account.
- $1,500 a year for professional development.
- $1,000 home office setup.
- 4 weeks' vacation, 12 statutory holidays and 2 flex days.
- Remote-Friendly: Work from anywhere in Canada.
- Flexible Hours: Flexible working hours to suit your lifestyle.
- Great Team: Collaborative and supportive team members.
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