AI Agent Experience Designer shaping conversational journeys and usability for Observe.AI’s customer - service AI agents. Partnering with customers, Product, and Engineering from discovery through optimization.
About the role
- Senior Product Designer shaping intuitive workflows for Cohere’s enterprise AI modeling products. Owning end-to-end design across AI training and deployment experiences.
Responsibilities
- Own the end-to-end design process for the product area
- Identify opportunities to improve user experience and drive product impact
- Design intuitive experiences for complex workflows while balancing technical complexity with accessibility and ease of use
- Collaborate with product managers, engineers, the ML team, and stakeholders throughout the product development lifecycle
- Conduct user research, validate design decisions, and translate insights into design improvements
- Maintain a high craft and quality bar for cohesive, polished experiences
- Contribute to scalable design systems and patterns across the North platform
- Partner with engineering to ensure faithful implementation and make pragmatic tradeoffs
- Help shape modelling products and experiences for training and deploying AI models
Requirements
- 4+ years of experience designing digital products
- Strong portfolio demonstrating design process, systems thinking, and measurable impact on user outcomes
- Strong understanding of AI concepts and agentic systems, including model reasoning, tool use, and multi-step workflow orchestration
- Ability to design interactions that make complex agentic behaviours understandable and controllable
- Collaborative product development with Product Managers, Engineers, and organizational stakeholders
- User research, data analysis, and direct user engagement
- Proficiency in Figma
- Ability to build scalable design patterns and systems
- Strong visual design skills in typography, layout, colour, and composition are a bonus
- Clear, proactive communication and ability to document decisions and articulate design rationale
Benefits
- A weekly lunch stipend of $75/£75 or equivalent in your local currency
- Full health and dental benefits, including a separate budget for mental health
- RRSP matching, 401K, Pension Scheme
- 100% Parental Leave top-up for up to 6 months, for either parent
- Annual enrichment benefits covering arts and culture, fitness/wellness, quality time, and workspace improvement
- Education and learning stipend for conferences, courses, and coaching
- 6 weeks of paid vacation (30 working days)
- Budget for traveling to other offices if remote
- Annual company offsite
- Daily lunch program, snacks, and regular community and social events for office workers
- Co-working benefit for employees not near an office
- $500 home office stipend
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