Lead Product Designer shaping Venn’s digital business banking platform for Canadian entrepreneurs. Refining design systems and shipping end - to - end fintech product experiences.
About the role
- AI Agent Experience Designer shaping conversational journeys and usability for Observe.AI’s customer-service AI agents. Partnering with customers, Product, and Engineering from discovery through optimization.
Responsibilities
- Lead customer workshops to uncover high-impact automation opportunities
- Analyze operations and conversations to identify where VoiceAI can create the most value
- Partner with customers to define success metrics and ROI targets
- Translate insights into agent personas, usability guidelines, conversation samples, and error-handling strategies
- Map and document conversational journeys reflecting customer expectations and real-world use cases
- Design usability-driven blueprints covering corner cases, exception handling, and escalation paths
- Configure experience requirements with AI Agent Engineers and Engagement Managers
- Use analytics, transcripts, and customer feedback to refine and optimize agent experience
- Guide customers through the experience-design lifecycle from concept to post-launch optimization
- Train customer teams on VoiceAI usability and conversation-design best practices
- Monitor live agent performance, track outcomes, and recommend improvements
- Collaborate with Product and Engineering teams to influence platform features and standards
- Document reusable design frameworks and share best practices across accounts
Requirements
- Hiring in Toronto Canada Only
- 3+ years of experience designing conversational systems (IVRs, chatbots, assistants) or human - AI interaction frameworks
- Ability to design natural, usable dialogue and flow across industries
- Strong grounding in Human Computer Interaction (HCI) principles
- Ability to design seamless human - AI workflows
- Skilled at running workshops
- Skilled at presenting designs to executives
- Ability to align diverse stakeholders
Benefits
- Competitive compensation including equity
- Private Health Insurance, including prescription drugs, dental care, vision care, paramedical services, mental health benefits, and bundled life insurance, AD&D, and disability coverage
- Registered Retirement Savings Plan (RRSP)
- Monthly stipend to support work from home
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Degree requirement
No Education Requirement
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