Support Systems Engineer owning ticketing - system implementations, integrations, and workflows at Ashby. Improving support operations for a talent - hiring software company.
About the role
- Revenue Ops Systems Analyst owning Salesforce and AI automation for AppDirect’s subscription commerce platform. Optimizing GTM data, integrations, and cross-functional processes.
Responsibilities
- Own the GTM technology stack, ensuring Salesforce and adjacent systems operate as one connected system
- Investigate internal data to identify process gaps, root causes, priorities, and optimization opportunities
- Build and manage automation workflows to reduce manual work and improve efficiency
- Design and ship AI-powered workflows, including multi-step agents, structured data extraction, and decision-making automations
- Partner with Marketing, Sales, Customer Success, and Finance to translate business needs into scalable processes
- Evaluate, pilot, and implement AI tools such as Claude, Devs.ai, Clay, and Workato
- Drive data integrity through deduplication, standardization, and data-entry enforcement
- Support and automate commissions, territory management, and data enrichment processes
- Manage incident response, change management, monitoring, alerting automation, and documentation
- Lead cross-functional GTM systems projects from scoping through implementation
Requirements
- 3+ years of business experience in a go-to-market operations or forward deployment role
- Experience working in Sales, Customer Success, Marketing, Revenue, or related go-to-market operations
- Strong quantitative and qualitative data analysis skills
- Deep Salesforce administration experience, including configuration, workflow/flow building, data modeling, and reporting
- Experience building and managing modern GTM systems and integrations, including Zendesk, HubSpot, Planhat, Gong, and similar tools
- Hands-on LLM experience, including prompt design, tool/function calling, context and memory design, and output evaluation
- Comfort with basic TypeScript/JavaScript and Python scripting
- Strong project management skills
- Strong SQL or data analysis skills
- Experience with BI/reporting tools such as Looker, Snowflake, Tableau, or similar
- Self-motivated and able to work independently in a fast-paced environment
- Excellent written and verbal communication skills
- Ability to challenge assumptions and support final decisions
- Formal Salesforce admin certification is a plus
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