Product Owner leading end-to-end delivery of digital products for customer engagement. Collaborating across teams to optimize customer service and drive AI adoption in product development.
Responsibilities
Lead the end-to-end project delivery across Digital Serve & Support product portfolio
Manage the lifecycle of products from ideation to ongoing support
Drive the adoption of AI solutions and enhance customer experience
Build strong relationships with business leaders and manage change
Monitor product performance and drive continuous improvements
Requirements
Bachelor's or Master's degree in Computer Science, Engineering, Business, or related field
5+ years of experience in digital product management, product ownership, or product enablement
Excellent interpersonal skills including negotiation and conflict resolution
Deep understanding of digital-first strategies and customer experience optimization
Demonstrated expertise in AI, machine learning, or advanced analytics
Proficient in tools such as Jira, Confluence, Contentful, and digital analytics
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