About the role

Seasonal Guest Services Representative for Arc’teryx providing exceptional customer solutions and experiences. Collaborating with the team to foster guest loyalty and satisfaction.

Responsibilities

As a seasonal Guest Services Representative, you will provide an exceptional experience and helpful solutions for guests seeking answers about Arc’teryx products and services.
Recognizing the diverse needs of our guests, you will take an empathetic approach to offer personalized resolutions through multiple channels of communication.
In collaboration with the team committed to both Guest Services and After-Sales support, you will represent the brand and inspire continuous growth of guest loyalty.
Effectively manage your workload with consideration of our department’s service level goals.
Achieve and exceed established performance targets, focusing on quality of service and efficiency, while maintaining professionalism and empathy with guests.
Taking ownership of guest concerns from start to finish, ensuring timely follow-up and resolution.

You have knowledge of or experience using Arc’teryx products or other outdoor brand products
You have highly effective verbal and written communication skills
You are able to read, write, fluently speak and understand the English language
You are proactive and comfortable communicating with customers via phone and email
You have strong organizational, interpersonal, and problem-solving skills
You have a strong attention to detail, including accurate data and order entry skills
You are proficient in Microsoft Office
You are proactive in identifying the root cause of issues and developing solutions
You remain highly flexible and adaptable when faced with ambiguity
You are comfortable with change, and able to switch to other tasks or business areas as needed when business demands shift
You are able to balance autonomy and collaboration
You inspire breakthrough thinking and continuous improvement
You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right
Your passion for your work is paralleled by your passion for getting outside and living it.

Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
Family support - Parental leave top-up and a nesting period for new parents.
Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).