EHS Specialist advancing workplace safety analytics, injury claims, audits, and compliance at LifeLabs, a Canadian healthcare organization. Improving employee well - being through data - driven safety programs.
About the role
- Seasonal Guest Services Representative for Arc’teryx providing exceptional customer solutions and experiences. Collaborating with the team to foster guest loyalty and satisfaction.
Responsibilities
- As a seasonal Guest Services Representative, you will provide an exceptional experience and helpful solutions for guests seeking answers about Arc’teryx products and services.
- Recognizing the diverse needs of our guests, you will take an empathetic approach to offer personalized resolutions through multiple channels of communication.
- In collaboration with the team committed to both Guest Services and After-Sales support, you will represent the brand and inspire continuous growth of guest loyalty.
- Effectively manage your workload with consideration of our department’s service level goals.
- Achieve and exceed established performance targets, focusing on quality of service and efficiency, while maintaining professionalism and empathy with guests.
- Taking ownership of guest concerns from start to finish, ensuring timely follow-up and resolution.
Requirements
- You have knowledge of or experience using Arc’teryx products or other outdoor brand products
- You have highly effective verbal and written communication skills
- You are able to read, write, fluently speak and understand the English language
- You are proactive and comfortable communicating with customers via phone and email
- You have strong organizational, interpersonal, and problem-solving skills
- You have a strong attention to detail, including accurate data and order entry skills
- You are proficient in Microsoft Office
- You are proactive in identifying the root cause of issues and developing solutions
- You remain highly flexible and adaptable when faced with ambiguity
- You are comfortable with change, and able to switch to other tasks or business areas as needed when business demands shift
- You are able to balance autonomy and collaboration
- You inspire breakthrough thinking and continuous improvement
- You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- Your passion for your work is paralleled by your passion for getting outside and living it.
Benefits
- Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
- Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
- Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
- Family support - Parental leave top-up and a nesting period for new parents.
- Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
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