About the role

Medical Information Specialist Lead handling patient inquiries, adverse events, and product complaints for Inizio Engage’s biotechnology clients. Leading compliant, database-driven medical information support across Canada.

Responsibilities

Maintain excellent quality standards for all client programs and adhere to program scripts and guidelines
Accurately collect required information and capture it in specific program databases
Document and/or triage Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio, client and federal guidelines and regulations
Handle all contact channel types, including phone and email
Complete literature fulfillment to customers
Exhibit effective communication and tele-management skills
Converse with callers empathetically and facilitate understanding of medical terminology
Work with multiple projects simultaneously
Adhere to company policies and Standard Operating Procedures
Perform administrative and non-telecommunication duties as needed
Safeguard patient privacy and confidentiality under HIPAA

High School Diploma required
Bachelor’s degree or equivalent work-related experience preferred
Ability to lead and guide others
Excellent verbal, written and listening communication skills
Competency with a computer keyboard and mouse
Pleasant telephone manner
Ability to join frequent meetings and calls without disruption or disconnecting
Proficiency in reviewing intake documents thoroughly and entering information in database with little to no errors
Proficiency with Word and Excel
Analytical thinking, problem solving, and decision making
Ability to multitask and manage multiple parallel projects with strong time management skills
Must safeguard patient privacy and confidentiality by following HIPAA guidelines