Business Insights Specialist forecasting wholesale banking stress scenarios for TD, a major North American bank. Analyzing capital - planning results and improving stress - testing models, controls, and analytics.
About the role
- Seasonal Guest Services Supervisor at Arc'teryx leading a team of representatives. Implementing service objectives while ensuring high product knowledge and guest service.
Responsibilities
- Build a high-performing team of Guest Services Representatives
- Coach your team to exceed guest needs through superior product knowledge and service
- Implement new processes to pursue service objectives
- Supervise day-to-day operations ensuring success in service level goals
- Collaborate with other supervisors and the Guest Services Manager for consistency
- Assist with questions from representatives and support in escalated issues
- Troubleshoot system errors with technology teams
- Cultivate a culture of high performance and manage team metrics KPIs
- Generate reports and audit service levels
- Conduct formal annual performance appraisals for team
- Participate in personnel actions such as performance improvement plans and promotions
- Collaborate with Scheduling team to build daily schedules
- Coach team to deliver high-quality, guest-centric interactions
Requirements
- 2+ years experience leading a team of 8-15 individuals or equivalent experience in leadership or coaching
- 3+ years’ experience in a Contact Centre Service environment
- Experience driving employee engagement and recognition programs
- Ability to read, write, and fluently speak English
- Excellent communication skills and the ability to coach others
- Post-secondary education in a related field or a combination of related experience
- Excel at giving and receiving feedback and comfortable having coaching conversations
- High flexibility and adaptability
- Set a clear vision and foster commitment to team objectives
- Proactive in identifying issues and developing solutions
- Inspire breakthrough thinking and continuous improvement
- Proficient in Microsoft Office, particularly Microsoft Excel, ideally with knowledge of Salesforce, Calabrio, or similar systems
- Knowledge of Arc’teryx products and/or other outdoor related products
- Passion for getting outside and living it
Benefits
- Extended health, dental, and vision coverage
- Mental health support
- Fertility benefits
- Gender-affirming care
- 24/7 Employee Assistance Program (EAP)
- RRSP matching
- Eligibility for Arc'teryx Annual Incentive Plan
- Access to Employee Stock Purchase program (ESPP)
- Paid time off
- Wellness time
- No Wasted Day program (dedicated paid days to get outside & explore)
- Parental leave top-up
- Professional development opportunities
- Access to employee discounts and Pro Deals (exclusive discounted pricing on gear)
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