EHS Specialist advancing workplace safety analytics, injury claims, audits, and compliance at LifeLabs, a Canadian healthcare organization. Improving employee well - being through data - driven safety programs.
About the role
- Seasonal Guest Services Supervisor at Arc'teryx leading a team of representatives. Implementing service objectives while ensuring high product knowledge and guest service.
Responsibilities
- Build a high-performing team of Guest Services Representatives
- Coach your team to exceed guest needs through superior product knowledge and service
- Implement new processes to pursue service objectives
- Supervise day-to-day operations ensuring success in service level goals
- Collaborate with other supervisors and the Guest Services Manager for consistency
- Assist with questions from representatives and support in escalated issues
- Troubleshoot system errors with technology teams
- Cultivate a culture of high performance and manage team metrics KPIs
- Generate reports and audit service levels
- Conduct formal annual performance appraisals for team
- Participate in personnel actions such as performance improvement plans and promotions
- Collaborate with Scheduling team to build daily schedules
- Coach team to deliver high-quality, guest-centric interactions
Requirements
- 2+ years experience leading a team of 8-15 individuals or equivalent experience in leadership or coaching
- 3+ years’ experience in a Contact Centre Service environment
- Experience driving employee engagement and recognition programs
- Ability to read, write, and fluently speak English
- Excellent communication skills and the ability to coach others
- Post-secondary education in a related field or a combination of related experience
- Excel at giving and receiving feedback and comfortable having coaching conversations
- High flexibility and adaptability
- Set a clear vision and foster commitment to team objectives
- Proactive in identifying issues and developing solutions
- Inspire breakthrough thinking and continuous improvement
- Proficient in Microsoft Office, particularly Microsoft Excel, ideally with knowledge of Salesforce, Calabrio, or similar systems
- Knowledge of Arc’teryx products and/or other outdoor related products
- Passion for getting outside and living it
Benefits
- Extended health, dental, and vision coverage
- Mental health support
- Fertility benefits
- Gender-affirming care
- 24/7 Employee Assistance Program (EAP)
- RRSP matching
- Eligibility for Arc'teryx Annual Incentive Plan
- Access to Employee Stock Purchase program (ESPP)
- Paid time off
- Wellness time
- No Wasted Day program (dedicated paid days to get outside & explore)
- Parental leave top-up
- Professional development opportunities
- Access to employee discounts and Pro Deals (exclusive discounted pricing on gear)
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Part - time Flight Attendant ensuring passenger safety and comfort for Summit Air, which provides charter, cargo, and customized aviation solutions across Canada.
Service Coordinator coordinating HVAC service agreements, repairs, dispatch, and customer service for Trane Technologies. On - site in Burnaby, British Columbia.
HSE Programs Coordinator developing and improving occupational health and safety programs for PCL Construction. Supporting implementation, documentation, analysis, and stakeholder collaboration in Edmonton.
Manufacturing Technician operating fractionation, filling, and packaging equipment for Grifols’ plasma - derived healthcare products. Maintaining cGMP compliance, batch records, inspections, and equipment cleanliness.
Personal Support Worker delivering home and community care across Haliburton - area communities for ParaMed, Canada's home health care provider. Supporting daily living, independence, meals, companionship, and household comfort.
Medical Information Specialist Lead handling patient inquiries, adverse events, and product complaints for Inizio Engage’s biotechnology clients. Leading compliant, database - driven medical information support across Canada.
Validation Specialist executing cGMP validation, qualification testing, and reporting for Grifols’ plasma donor centers. Supporting Health Canada compliance across Canada.
Maintenance Person maintaining Peel Region’s Tall Pines long - term care centre. Performing repairs, preventative maintenance, safety inspections, and facility upkeep for residents and staff.
CMC Program Lead coordinating radiopharmaceutical manufacturing, regulatory readiness, and commercial lifecycle programs at Telix Pharmaceuticals. Leading cross - functional teams and CDMO/CMO partnerships for Illuccix and Gozellix.