Training Coordinator managing training programs and documentation for satellite operations. Supporting technical and operational teams to ensure effective training delivery and documentation standards.
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Project Implementation Lead
Posted 6 days ago
About the role
- Project Implementation Lead overseeing delivery of complex Versaterm projects. Leading client relationships and providing expert guidance on public safety software configuration.
Responsibilities
- Lead and oversee the delivery of complex, large-scale, or high-priority Versaterm implementation projects end to end.
- Define implementation approaches, delivery frameworks, and client engagement strategies for advanced or non-standard deployments.
- Serve as the senior client relationship owner for flagship implementations, building executive-level partnerships and navigating complex stakeholder environments.
- Provide expert-level guidance on public safety software configuration, workflow design, and system integration.
- Identify and resolve the most complex implementation challenges, drawing on advanced technical and functional expertise.
- Drive the development of implementation standards, tools, and methodologies that elevate team-wide delivery quality.
- Mentor and coach senior and intermediate implementation staff, sharing knowledge and elevating team capabilities.
- Partner with Sales, Product, and executive leadership on strategic pre-sales pursuits, solution design, and organizational planning.
- Contribute to cross-functional strategy discussions and represent implementation expertise in organizational forums.
- Perform other related duties as assigned to support team objectives and overall organizational priorities.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Business, or a related field; advanced degree is an asset.
- 8-10+ years of experience in software implementation, including leadership of advanced, enterprise-scale, or multi-phase projects.
- Experience with Police Records Management Systems (RMS), especially with Versaterm RMS is strongly preferred.
- Expert-level knowledge of the full implementation lifecycle, system configuration, and public safety or government technology environments.
- Proven ability to operate autonomously in ambiguous, high-stakes delivery environments and influence outcomes across functions.
- Exceptional communication, executive stakeholder management, and relationship-building skills.
- Track record of driving process improvement, methodology innovation, or delivery excellence initiatives.
- Ability to travel to client sites as required by project needs.
Benefits
- Comprehensive benefits offering
- Variable compensation such as incentive plans or discretionary performance bonuses
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