About the role

Client Success Representative supporting veterinary practices using Asteris’s Keystone PACS imaging software. Managing onboarding, adoption, renewals, and account growth.

Responsibilities

Manage a portfolio of veterinary practice and hospital accounts, acting as their main point of contact
Lead onboarding and training so new clients are up and running quickly and confidently
Run regular check-ins and account reviews to understand client goals and drive product adoption
Monitor account health, flag risks early, and take action to protect renewals and prevent churn
Identify upsell and expansion opportunities and partner with Sales to close them
Work closely with Technical Support and Product to resolve issues and share client feedback
Keep accurate account records and notes in the CRM

2+ years in customer success, account management, or a client-facing role, ideally in SaaS
Excellent communication and relationship-building skills, with a genuine drive to help clients succeed
Organized and proactive, able to manage many accounts and priorities at once
Comfortable learning software quickly and explaining it clearly to non-technical users
Experience with a CRM or customer success platform
Experience in veterinary, animal health, or healthcare technology
Familiarity with medical imaging, PACS, or practice management software

Competitive base salary plus an annual performance bonus
Comprehensive group benefits through Canada Life, including health, dental, vision, mental health, and paramedical coverage, plus life, AD&D, critical illness, and short- and long-term disability insurance
Access to a group retirement savings plan you can contribute to
Unlimited vacation after one year of service
Fully remote, work-from-home role
The chance to make a real impact on a growing team in a specialized, mission-driven industry