LP
IT Program Manager
LinkedIn Recruiter Post
IT Program Manager contract in Toronto (hybrid). 10+ years experience in financial institutions with PAM/IAM security background. $96 - $119/hour.
About the role
- Service Program Manager leading a dynamic team in managing global service programs. Ensuring delivery excellence and customer satisfaction in the field of healthcare automation.
Responsibilities
- Provide overall accountability for the assigned global service program portfolio.
- Lead and mentor a team of Service Project Managers and Coordinators, fostering a culture of high performance, collaboration, and continuous improvement.
- Ensure projects are executed on schedule, within budget, and meet all contractual and compliance requirements.
- Drive adherence to program management processes and project governance standards.
- Act as the primary escalation point for key customer accounts within the services portfolio.
- Build and maintain strong, trust-based relationships with customers, serving as their advocate post-Site Acceptance Testing.
- Ensure customer satisfaction through proactive communication and issue resolution, measured by Net Promoter Score.
- Oversee program financial performance, including revenue forecasting, invoicing, and receivables management.
- Collaborate with Finance to ensure accurate billing and milestone documentation.
- Prepare and maintain resource and financial forecasts, mitigating risks to business objectives.
- Set high standards for team performance and accountability.
- Conduct regular team meetings and one-on-one sessions focused on development and career growth.
- Promote best practices and lessons learned across projects and departments.
- Harmonize approaches between capex and service teams where possible.
- Lead the annual employee evaluation process.
- Support sales efforts through customer visits, presentations, and strategic account development.
- Promote aftermarket service offerings and spare parts packages.
- Understand and nurture Customer Lifetime Value.
Requirements
- Bachelor’s degree in Engineering (electrical, mechanical, controls, or related discipline), or three-year college diploma and related experience.
- PMP certification (completed or in progress) strongly preferred.
- Additional business degree or diploma is an asset.
- Minimum 7–10 years of experience managing complex service programs with multidisciplinary teams.
- Proven success leading Project Managers and Coordinators within a program structure.
- Strong background in automation or related industries preferred.
- Demonstrated ability to communicate effectively with executive leadership and customers.
- Experience managing financial performance and resource allocation for large programs.
Benefits
- Employee Incentive Bonus (EIB) 3-6% (Based on individual and divisional performance)
- 5% RRSP match
- Stock purchase plan
- Starting 3 weeks of vacation
- Benefits package (health and dental) + $600 health spending account
- Half-Day Fridays
- Continuous learning and career growth with global mobility opportunities.
- A chance to contribute to something bigger - advancing the future of healthcare through automation.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Finance SAP Program Manager at Technitask leading SAP projects in the utilities and public services sectors. Collaborating with clients to implement technology solutions and manage IT projects.
Senior Program Manager leading oversight and administration of government - funded programs at Invest Ottawa. Ensuring successful program delivery aligning with organizational priorities and funding agreements.
Community Services Program Analyst assisting with data analysis for the Homeless Individuals and Families Information System in Hamilton. Collaborating with various teams to enhance community services through data management.
Program Manager leading transformative AI initiatives across JLL for digital transformation. Ensuring governance and compliance while managing complex, cross - functional programs in a global enterprise.
Compliance Program Manager at Dropbox, promoting user trust and managing compliance risks across products with cross - functional collaboration.
Data Maintenance & Reporting role supporting Engineering and Product departments at Tether. Collaborating on operational excellence and tracking performance metrics for team success.
Senior Program Manager leading transformation initiatives for TELUS's Systems Experience Evolution team. Focused on critical systems, market expansions, and collaborative engagement for customer growth.
Program Manager managing McDonald’s Canada account for hardware initiatives and technology infrastructure. Overseeing communication between McDonald’s stakeholders and Coates internal teams to ensure project success.
Senior Program Manager leading cross - functional program delivery and project execution at AAIS. Collaborating with business leaders to ensure successful implementation of strategic initiatives.