Strategic Program Manager leading Customer Recognition Programs at Autodesk. Shaping global recognition strategy and driving customer advocacy initiatives.
Responsibilities
Define the global strategy for Autodesk’s customer recognition programs, ensuring alignment with company objectives and industry marketing priorities
Own end-to-end planning for the Design and Make Awards, 40 Under 40, and Champions Program, including nomination processes, selection criteria, judging panels, and winner activation
Design the programs for scalability, inclusivity, and measurable impact across AECO, D&M, and M&E industries
Partner with cross-functional teams to deliver high-quality experiences for nominees and winners
Partner with industry Customer Reference Managers to build and nurture relationships with top customers recognized through these programs
Create activation plans for award winners to participate in marketing opportunities
Establish, track, and report on KPIs to measure program success
Apply data-driven insights to continuously improve program design and execution
Serve as the primary point of contact for recognition programs, driving alignment across internal stakeholders and external partners
Influence senior leaders and collaborate with agencies to deliver world-class program experiences
Requirements
7+ years of experience in program management, customer marketing, and/or customer advocacy in a global B2B environment
Proven ability to define strategy and execute complex programs with measurable outcomes
Strong program management skills, including budgeting, timeline management, and stakeholder alignment
Exceptional relationship-building and communication skills; ability to influence without authority
Passion for customer storytelling and advocacy; deep empathy for customer experience
Analytical mindset with experience applying performance metrics to strategy and execution
Experience in enterprise software or technology marketing (preferred)
Familiarity with global awards programs, community engagement, and influencer strategies (preferred)
PMP or similar certification is a plus (preferred)
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