PM Execution Supervisor responsible for leading Preventative Maintenance Technicians. Ensuring safety, quality, and operational efficiency at Finning Canada across various territories.
About the role
- Supervisor managing Client Solutions team at Aviso Wealth. Overseeing service delivery and team development in a hybrid work environment.
Responsibilities
- Nurture a culture of continuous improvement where team members have a client-first focus and find ways to improve the service to our partners and clients
- Work with peers to find efficiencies across the business lines, providing support to ultimately make Aviso a great place to work and a best place for our partners and clients to do business
- Support and provide 1 on 1 coaching to the Service Centre team members across our offices
- Partner with the other supervisors to provide quality reviews, job sharing with team members in other offices, and team building as one Service Centre team
- Collaborate with the Relationship Management, Operations, Compliance and IT teams to ensure the consistent delivery of exceptional service experiences to partners and clients
- Regularly manage team members quality reviews and provide regular meaningful support that helps improves team member’s skill sets and service
- Ensure team members regularly track their metrics and use the issue tracking applications and that team members output and quality targets are met
- Manage the staffing levels related to scheduling of breaks, vacations and stat holidays, making sure there is sufficient coverage at all times
- Ensure team members are adequately trained on new products, processes, and policies in advance of launches
- Monitor email and phone queues to maintain service level
- Provide a main point of contact for day-to-day Service Centre support, escalations and issues, managing escalated issues as they arise
- Contribute to the Service Centre Operating plan
- Subject matter expert to represent the Service Center on cross departmental projects and to support Service Centre initiatives
Requirements
- Coaching and people management – know how to support your team’s development to perform at their best
- Ability to use metrics to strengthen the voice of our clients and partners.
- Industry knowledge on Contact Centre best practices
- Strong understanding of the Operational functions within the Wealth Management business
- Strong Market knowledge – e.g. trading systems, order management, corporate actions
- Strong customer service focus and ability to manage and resolve escalated issues impacting our partners and clients
- Fluent communication skills in English are required and bilingual skills in French are an asset
Benefits
- Competitive compensation package that rewards and recognizes individual contributions
- Excellent health, dental and insurance benefits to meet the diverse needs of our employees
- Generous vacation time, fitness benefit, parental leave top-up options
- Matching contributions to our retirement program
- Commitment to the continuous improvement of our staff through learning & development and an education assistance program
- Regular social events to foster teamwork
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Creative VFX Supervisor overseeing all creative output at Untold Studios. Leading project execution and managing various teams to ensure quality deliverables in a hybrid role
Suites Floor Supervisor overseeing event - day operations across assigned suites at Rogers Centre. Ensuring delivery of elevated hospitality service for suite holders and their guests.
Lead a team of developers for OTT products at CBC/Radio - Canada. Oversee the development of CBC Gem and ICI Tou.tv video streaming services.
Fabrication Supervisor managing production schedules and workforce activities at Johnson Controls. Ensure timely execution of fabrication tasks while upholding quality and safety standards.
Supervisor managing investor relations for hedge funds and private equity portfolios. Leading a team while ensuring compliance and maintaining investor relationships in a hybrid environment.
Development Supervisor responsible for supervising drilling and blasting in underground mining. Ensuring safety compliance and guiding ground support installations at SCR Mining and Tunnelling.
FX Supervisor at Image Engine responsible for leading FX artists and managing show pipeline requirements. Collaborating closely with VFX and CG supervisors to achieve client visions.
Bridge Project Supervisor overseeing highway and infrastructure projects for a consulting firm in British Columbia. Balancing quality, safety, budget, and schedule in a field - based role.
HSE Supervisor managing health and safety policies and training at Construction PCL Inc. in Montreal, ensuring compliance and safety across projects and teams.