Technology Change Control Analyst governing IT changes for Aviso, a Canadian wealth management and investment services provider. Coordinating CAB approvals, change schedules, controls, metrics, and ITIL improvements.
Responsibilities
Facilitate the intake, review, approval, scheduling, and closure of IT change requests
Draft and manage Change Advisory Board and Emergency Change Advisory Board materials and follow up on decisions, approvals, and required actions
Review and assess change records for completeness, including risk, impact, implementation, rollback, testing, and communication plans
Maintain the forward schedule of change and identify potential conflicts or high-risk change windows
Support post-implementation reviews and track remediation actions for failed or high-impact changes
Produce, analyze and interpret change metrics, dashboards, and audit evidence for management and compliance reviews
Partner with stakeholders to assess and mitigate incident and problem management activities when change-related issues contribute to service disruption
Drive continuous improvement initiatives by identifying process optimization opportunities and implementing enhancements aligned with ITIL practices, internal controls, and audit/compliance expectations
Support the development and execution of technology change control strategy, standards, and operating procedures to ensure service stability and operational excellence
Requirements
Bachelor’s degree in Information Systems or equivalent work experience
4+ years of experience in IT change management, IT service management, technology operations, or a related environment
Demonstrated capability of ITIL change, incident, problem, and release management practices
Experience working with ITSM tools such as ServiceNow, Jira Service Management, or similar platforms; ServiceNow experience is preferred
Experience in financial services, trading or wealth management is an asset
Excellent coordination, communication, and stakeholder management skills
Ability to manage competing priorities and high‑impact situations
Fluent communication skills in English are required
Bilingual skills in French are an asset
Benefits
Competitive compensation package that rewards and recognizes individual contributions
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