Senior Research and Insights Specialist advancing customer, market, and business intelligence for BCLC, British Columbia’s gambling entertainment provider. Delivering actionable research insights for enterprise decisions.
Responsibilities
Support and guide the development and execution of insight generation through primary market research, business intelligence, and reporting solutions
Manage consolidation of strategic, market, and customer performance metrics and insights for organization-wide strategic decision-making
Develop the Research and Insights team function through client management and research and analytics insight delivery
Act as a consultative partner and build relationships with business units on consumer insight and market intelligence
Consult with and influence stakeholders, communicate requirements to internal teams, and present complex concepts to executives
Provide business planning support for initiatives, budget, and process management between the department and analytics teams
Advise on primary research development and execution
Analyze market and economic indicators and assess competitive challenges, opportunities, risks, and potential impacts
Develop proactive, relevant, and actionable insights across the organization
Guide and share knowledge with team members on research methodologies and client engagement
Develop relationships with clients responsible for financial and business planning, performance management, marketing, and operations
Facilitate client discovery meetings to understand information needs
Collaborate with EBI team members to leverage BI data and research information
Recommend business planning priorities, budgets, departmental processes, policies, and procurement improvements
Support the Manager, Research & Insights in developing strategies and plans
Support enterprise strategic initiatives to increase customer understanding at BCLC
Requirements
A degree or diploma in a relevant discipline (business, economics, statistics, research, etc.)
4 to 6 years progressively responsible experience in market or customer research
Equivalent combination of education and experience may be considered
Certified Market Research Planner (CMRP) or coursework completed from the Market Research Intelligence Association (MRIA) is an asset
Prior experience with Customer Insight and Analytical Business Planning is an asset
Proven project management and time management skills
Ability to manage multiple priorities
Ability to simplify complex data and provide actionable insights
Experience managing cross-functional projects and supplier relations
Experience analyzing data using statistical tools such as Qualtrics
Experience designing reporting solutions including dashboards, portals, and report objects
Excellent verbal and written communication and presentation skills
Excellent attention to detail
Experience influencing and helping business stakeholders frame business problems and BI needs
Understanding of analytical concepts and problem-solving skills
Experience gathering business requirements for business intelligence applications
Ability to develop technical documentation and explain complex information effectively
Demonstrated experience with balanced scorecard/KPI measurement is an asset
Understanding of the gaming industry and BCLC’s suite of games is an asset
Must be at least 19 years of age
Must be legally eligible to work in Canada
Benefits
Robust wellness programs to enhance your physical, mental, social, financial and career well being
Flexible working model supporting work-life integration
37.5 hour work week
Volunteer hours through the Play It Forward program each year
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