Staff Cloud Engineer leading secure, automated cloud platforms for Kinaxis’s AI - powered supply - chain orchestration. Improving CI/CD, infrastructure, and self - service delivery with Kubernetes, Terraform, and multi - cloud technologies.
About the role
- Senior Consultant driving cloud sales support, operations, analytics, and process improvement for BDO Canada. Advising teams and clients on Microsoft 365, Azure, Dynamics 365, and CSP services.
Responsibilities
- Support the acquisition, onboarding, renewal, and expansion of cloud services customers
- Provide guidance on Microsoft CSP, Microsoft 365, Dynamics 365, Azure, and other cloud solutions
- Partner with sales and account teams on pricing strategies, licensing recommendations, proposals, statements of work, and change orders
- Support inbound client inquiries and sales activities
- Coordinate client onboarding and transition to service delivery teams
- Lead and improve cloud operational processes for order management, subscriptions, billing, invoicing, and renewals
- Collaborate with finance, delivery, and customer success teams on transaction processing, reconciliation, and reporting
- Identify inefficiencies and implement scalable operational improvements
- Develop and maintain documentation, procedures, and best practices
- Develop dashboards, forecasts, sales performance metrics, and pipeline tracking reports
- Analyze cloud business trends, customer adoption, and operational performance
- Provide leadership with reporting and insights on performance, risks, customer trends, and operational effectiveness
- Support sales propensity models and data-driven forecasting initiatives
- Collaborate with Sales, Consulting, Finance, Operations, Marketing, and Service Delivery
- Support strategic initiatives and transformation projects for Cloud Services
- Mentor junior team members through knowledge sharing, coaching, and process guidance
- Maintain expertise in Microsoft licensing programs, cloud offerings, and emerging technologies
- Deliver training, enablement sessions, and knowledge transfer to internal teams and clients
- Stay current on cloud market trends, licensing changes, and industry best practices
Requirements
- Undergraduate degree in Business, Information Technology, Computer Science, Engineering, Mathematics, or a related discipline
- 5+ years of experience in cloud operations, cloud sales support, customer success, business operations, technology consulting, or a related professional services environment
- Experience supporting Microsoft 365, Dynamics 365, Azure, Microsoft CSP, or similar SaaS and cloud platforms
- Strong understanding of quoting, subscription management, customer onboarding, billing, invoicing, forecasting, and reporting
- Advanced analytical skills and ability to provide actionable recommendations
- Strong proficiency with Microsoft Excel, Power BI, and Microsoft Office applications
- Excellent communication, presentation, and stakeholder management skills
- Ability to manage multiple priorities and lead initiatives in a fast-paced environment
- Strong problem-solving, organizational, and process improvement capabilities
- Ability to work collaboratively across business functions and influence outcomes without direct authority
- Experience within a Microsoft partner ecosystem or Cloud Solution Provider environment is nice to have
- Experience with CRM, ERP, PSA, or subscription management platforms is nice to have
- Knowledge of cloud financial management, licensing compliance, and cloud governance practices is nice to have
- Microsoft certifications related to Microsoft 365, Azure, Dynamics 365, or Cloud Solutions are nice to have
- Experience within a professional services or consulting organization is nice to have
- Experience using Power BI, Power Automate, Copilot, or other automation and data visualization tools is nice to have
Benefits
- Award-winning people-first culture
- Extensive opportunities for learning and development
- Support for personal goals and community impact
- Collaborative, inclusive environment
- Local and national community involvement opportunities
- Comprehensive benefits from day one
- Flexible personal time off policy
- Wellness initiative reimbursement
- Flexible blended work model across office, client site, and virtual work
- Accommodation and accessible application process
- Competitive total cash compensation
- Flexible work arrangements
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