Senior Genesys engineer managing routing, IVR, and omnichannel integrations for Forward Financing, a fintech lender. Optimizing customer and agent contact - center experiences across voice, SMS, and email.
About the role
- HR Information Systems Analyst overseeing Workday security configurations, maintaining HR system operations and leading project activities. Supporting various teams to enhance operational outcomes in a collaborative environment.
Responsibilities
- Collaborate with the business lead and other Workday leads to deliver on the Executive Vice President’s roadmap for projects, mandates and optimizations
- Support day-to-day operations (respond to specific issues as they arise, analyze and explain these situations, identify solutions and participate in implementing them) and propose improvement opportunities
- Perform complex tasks requiring specialized expertise and knowledge of HR systems (particularly the Workday system)
- Assess the potential and impacts of new Workday features twice a year
- Provide analyses and recommendations and perform activations when required
- Participate in various project activities (analysis, design, implementation and test validation)
- Support project rollouts (establish the operational environment, assist in preparing and delivering training, provide hands-on user support during the stabilization period and support users after go-live)
- Collaborate with other departments on projects that impact the Executive Vice President’s operations
- Work with internal and external stakeholders to obtain or provide information necessary for smooth operations, new practices and targeted improvements
- Contribute to achieving established objectives and monitor their progress
- Assist in developing policies, procedures and guidelines related to the team’s operations
- Participate in change management, communications and training activities
Requirements
- Bachelor’s degree in Business Administration with a specialization in Information Systems, Computer Science, Human Resources, or a related and relevant discipline
- Minimum of three (3) years of relevant experience
- Good knowledge of computer tools such as the Office suite and HRIS systems; knowledge of JIRA is an asset
- Demonstrated leadership and a strong ability to work in a team
- Good interpersonal and communication skills
- Ability to manage multiple files simultaneously
- Detail-oriented with strong follow-through; experience working in a project-based environment (Agile)
- Solid knowledge of the Workday system, security and HR-related operations
- Fluency in French, both spoken and written, and functional proficiency in English
Benefits
- Health insurance
- Defined benefit pension plan
- Flexible schedule
- Paid time off
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