Senior Software Engineer building scalable AWS, Big Data, and ML infrastructure for Genesys’ AI - powered customer - experience platform. Leading distributed systems projects from architecture through production.
About the role
- Software Development Engineer resolving technical issues for BeyondTrust's Privilege Access Management products. Collaborating with Engineering and Support teams on code-related challenges in a remote setting.
Responsibilities
- Work directly with the Engineering and Support departments to investigate, troubleshoot and triage complex, code-related technical issues, gather product feedback, implement code fixes and build patches/maintenance releases.
- Attempt to re-create customer reported defects with the help of QA Engineers
- Join calls with Support Engineers to help with advanced troubleshooting efforts
- Create and update knowledge base and frequently asked questions articles
- Create hotfixes across various product versions
- Continually maintain detailed tracking of work activities in Jira
- Maintain a development environment
- Participate in developing new processes
Requirements
- 2+ Years’ experience in software development
- Track record of developing high quality code in C#
- Experience with ASP.NET Web APIs and Windows Services
- Proficiency in MSSQL databases, RDBMS
- Knowledge of MS Windows operations
- Experience working in a cross functional team to ship releases
- Able to communicate, collaborate and work effectively in a distributed team
- Experience using or managing virtualization environments using VMWare Workstation or ESXi
- Great troubleshooting skills
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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