About the role

Patient Service Coordinator managing patient inquiries and ensuring seamless healthcare coordination. Providing compassionate customer service in a call center environment for patient support programs.

Responsibilities

Serve as a key liaison between patients and healthcare providers, ensuring seamless coordination of care.
Handle inbound and outbound calls and email inquiries with empathy, efficiency, and strong attention to detail.
Escalate matters to physicians, nurses, or program coordinators as needed—demonstrating judgment in determining when escalation is required.
Respond thoughtfully to patient concerns, assisting with everything from scheduling to program-related questions, while taking ownership of inquiries through to resolution.
Enter accurate patient data and uphold the highest standards of confidentiality and professionalism.
Track and report adverse events (AE) and product quality complaints (PQC) for the Quality Service Team.
Confirm and review appointments, locations, and schedules with clarity and care.
Support your team with document filing, report submissions, and general administrative needs.
Operate effectively in a fast-paced, ever-evolving environment, proactively identifying priorities and maintaining consistent, high-quality output.

High school diploma or a minimum of three years of relevant employment experience.
Strong computer skills (Outlook, Word, Excel); experience in patient management systems is a plus.
Customer service experience, preferably in healthcare; familiarity with medical terminology is an asset, including:
• Experience as a Pharmacy Assistant or Registered Pharmacy Technician.
• Experience working within Patient Support Programs (PSP).
• Exposure to specialty pharmacy, infusion clinics, or healthcare program coordination environments.
• Familiarity with medication processes, reimbursement workflows, and patient onboarding.
Demonstrated ability to think critically, assess situations, and make informed decisions in a fast-paced environment.
Strong sense of accountability and ownership, with the ability to follow through on tasks and patient inquiries to completion.
Ability to take initiative, manage competing priorities, and work both independently and collaboratively.
Ability to stay calm and collected under pressure, while juggling multiple priorities.
Excellent verbal and written communication skills and active listening abilities.
Bilingualism (English/French) is considered an asset.
Proven commitment to diversity, inclusion, and cultural competence when working with patients.
A creative, independent spirit who also thrives in a collaborative, team-based environment.
Dedication to patient-first service and a desire to make a meaningful impact every day.

Epic Work-Life Balance: Our shifts are limited to days and evenings and closed on holidays.
Growth Opportunities: Committed to fostering a culture of growth, where every team member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
Vibrant Culture: Our vibrant culture thrives on community engagement, fueled by employee feedback through OfficeVibe. From local activities to national initiatives, our passionate team extends its commitment to creating positive change beyond patient care.
Attractive Compensation: Robust and Comprehensive compensation and benefits, available from day 1!