Program Coordinator supporting medical education programs at the University of Toronto’s Temerty Faculty of Medicine. Coordinating trainee services, examinations, schedules, records, and events.
About the role
- Program Coordinator managing Patient Support Programs at BioScript Solutions. Coordinating drug coverage and enrollment processes for patients and healthcare professionals.
Responsibilities
- Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients
- Acting as the Primary point of contact for physicians to enroll patients into a NavieGo managed program
- Establishing and maintaining a strong relationship with assigned clinics and physicians
- Coordinate cases with insurance companies, physician' offices and healthcare professionals for reimbursement solutions
- Coordinate with dispensing pharmacy and injection training sites once funding has been obtained
- Assisting physicians and/or their staff to complete all relevant Patient Support Program forms
- Acting as the main resource for NavieGo to request missing or additional information from respective offices
- Responding promptly and professionally to physician enrolment requests
- Responding proactively upon NavieGo’s request for patient reimbursement renewals.
Requirements
- Bilingualism in English and French is an asset
- Ability to handle a high caseload in a fast-paced, changing environment
- Minimum of 2 years experience in customer/client service experience
- Strong proficiency in Microsoft and Google applications
- Professional/courteous telephone manner
- Proven ability to organize time, set priorities, and multi-task
- Strong communication and interpersonal skills
- Ability to work independently and in a team environment
- High attention to detail
- Prior experience in a reimbursement role is a strong asset
- Experience in biologics will be considered an asset
- Experience in the healthcare, pharmaceutical, or insurance industry is an asset
- Ability to resolve issues effectively and efficiently.
Benefits
- Flexible remote work options
- Growth Opportunities: Committed to fostering a culture of growth
- Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package
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