Senior Staff Engineer supporting M3 environments at a Global Digital Product Engineering company. Responsible for resolving complex issues and ensuring business continuity.
About the role
- Senior Software Developer creating AI-driven solutions for BlackBerry's IT systems. Innovating AI, ML, and automation processes to enhance business operations.
Responsibilities
- Champion AI innovation by proactively identifying opportunities, piloting emerging AI capabilities, and translating advances in machine learning and generative AI into scalable, production‑ready solutions
- Enhance the efficiency, stability, security, and scalability of business processes and systems through automation and intelligent analytics
- Design, develop, test, and deploy AI-driven features and solutions within BlackBerry's IT systems using Microsoft technologies, including Azure (Functions, API Management, OpenAI Service), Copilot Studio, Power Platform, Foundry AI, MCP, multi-agent orchestration, Logic Apps, OpenAPI/Swagger specifications, and related tools
- Maintain application health, ensuring compliance with security standards and best practices
- Research automated approaches to solving business problems leveraging AI, machine learning, and Microsoft’s advanced orchestration capabilities where appropriate
- Collaborate with business stakeholders such as Product Engineering, Customer Support and Sales Operations to ensure technical success and customer satisfaction with BlackBerry IT solutions
- Communicate highly technical information effectively to both technical and non-technical personnel
- Participate in the development and execution of IT and infrastructure projects related to Information Technology and AI integration.
Requirements
- Bachelor’s degree in computer science, engineering, or equivalent professional experience (minimum 5 years)
- Proven experience in AI development within the Microsoft Stack, including Azure AI services, MCP, multi-agent orchestration, Logic Apps, Power Platform, and related technologies
- Experience with AI assisted code development using GitHub CoPilot, Amazon Q, Kiro, Cursor, Google Gemini AI and so on, is preferred
- Understanding of Identity Management solutions and processes: Multi-factor Authentication, PKI, SAML, OAuth, SSO, and Active Directory
- General understanding of ITIL processes; certification preferred
- Excellent written and oral communication skills; able to collaborate with IT professionals, senior management, auditors, and vendors
- Outstanding problem-solving skills and ability to break down complex technical challenges into actionable user stories
- Strong customer service orientation with a keen sense of urgency and priorities
- Ability to balance multiple priorities and meet deadlines in a dynamic environment
- Strong partnership and collaboration skills, able to develop and maintain effective relationships with peers, executives, customers, and stakeholders.
Benefits
- coverage for medical, dental, vision, life, disability insurance
- retirement
- employee share purchase program
- paid-time-off
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