About the role

Senior Software Developer creating AI-driven solutions for BlackBerry's IT systems. Innovating AI, ML, and automation processes to enhance business operations.

Responsibilities

Champion AI innovation by proactively identifying opportunities, piloting emerging AI capabilities, and translating advances in machine learning and generative AI into scalable, production‑ready solutions
Enhance the efficiency, stability, security, and scalability of business processes and systems through automation and intelligent analytics
Design, develop, test, and deploy AI-driven features and solutions within BlackBerry's IT systems using Microsoft technologies, including Azure (Functions, API Management, OpenAI Service), Copilot Studio, Power Platform, Foundry AI, MCP, multi-agent orchestration, Logic Apps, OpenAPI/Swagger specifications, and related tools
Maintain application health, ensuring compliance with security standards and best practices
Research automated approaches to solving business problems leveraging AI, machine learning, and Microsoft’s advanced orchestration capabilities where appropriate
Collaborate with business stakeholders such as Product Engineering, Customer Support and Sales Operations to ensure technical success and customer satisfaction with BlackBerry IT solutions
Communicate highly technical information effectively to both technical and non-technical personnel
Participate in the development and execution of IT and infrastructure projects related to Information Technology and AI integration.

Bachelor’s degree in computer science, engineering, or equivalent professional experience (minimum 5 years)
Proven experience in AI development within the Microsoft Stack, including Azure AI services, MCP, multi-agent orchestration, Logic Apps, Power Platform, and related technologies
Experience with AI assisted code development using GitHub CoPilot, Amazon Q, Kiro, Cursor, Google Gemini AI and so on, is preferred
Understanding of Identity Management solutions and processes: Multi-factor Authentication, PKI, SAML, OAuth, SSO, and Active Directory
General understanding of ITIL processes; certification preferred
Excellent written and oral communication skills; able to collaborate with IT professionals, senior management, auditors, and vendors
Outstanding problem-solving skills and ability to break down complex technical challenges into actionable user stories
Strong customer service orientation with a keen sense of urgency and priorities
Ability to balance multiple priorities and meet deadlines in a dynamic environment
Strong partnership and collaboration skills, able to develop and maintain effective relationships with peers, executives, customers, and stakeholders.