About the role

Software Developer, AI enhancing efficiency and stability in BlackBerry's IT systems. Collaborating with stakeholders and developing AI-driven features using Microsoft technologies.

Responsibilities

Enhance the efficiency, stability, security, and scalability of business processes and systems through automation and intelligent analytics
Design, develop, test, and deploy AI-driven features and solutions within BlackBerry’s IT systems using Microsoft technologies, including Azure, Foundry, MCP, multi-agent orchestration, Logic Apps, and related tools
Maintain application health, ensuring compliance with security standards and best practices
Research and innovate automated approaches to solving business problems leveraging AI, machine learning, and Microsoft’s advanced orchestration capabilities where appropriate
Collaborate with business stakeholders such as Product Engineering, Customer Support and Sales Operations to ensure technical success and customer satisfaction with BlackBerry IT solutions
Communicate highly technical information effectively to both technical and non-technical personnel
Participate in the development and execution of IT and infrastructure projects related to Information Technology and AI integration

Bachelor’s degree in computer science, Engineering, or equivalent professional experience (minimum 5 years)
Proven experience in AI development within the Microsoft Stack, including Azure AI services, MCP, multi-agent orchestration, Logic Apps, Power Platform, and related technologies
Experience with AI assisted code development using; GitHub CoPilot, Amazon Q, Kiro, Cursor, Google Gemini AI and so on, is preferred
Understanding of Identity Management solutions and processes: Multi-factor Authentication, PKI, SAML, OAuth, SSO, and Active Directory
Excellent written and oral communication skills; able to collaborate with IT professionals, senior management, auditors, and vendors
Outstanding problem-solving skills and ability to break down complex technical challenges into actionable user stories
Strong customer service orientation with a keen sense of urgency and priorities
Ability to balance multiple priorities and meet deadlines in a dynamic environment
General understanding of ITIL processes; certification preferred
Strong partnership and collaboration skills, able to develop and maintain effective relationships with peers, executives, customers, and stakeholders.