Proposal Specialist preparing proposals and pricing for CellCarta, a precision medicine laboratory services provider. Coordinating CRM tracking, stakeholders, RFIs, and clinical study documentation.
About the role
- Alert Management Specialist managing safety incidents and ensuring customer satisfaction through real-time alert systems. Proficient in French and English, providing critical support to clients in emergencies.
Responsibilities
- Monitor customer personnel safety through real-time alert systems.
- Efficiently manage emergency alerts following established escalation protocols with professionalism.
- Respond to critical situations calmly and confidently while maintaining composure under pressure.
- Provide basic troubleshooting and technical support for triggered alerts.
- Monitor weather and road conditions for lone workers, proactively informing them of potential hazards.
- Deliver exceptional customer service to ensure positive client experiences and satisfaction.
- Maintain accurate records and prepare comprehensive reports on safety incidents and resolutions.
Requirements
- Fluent written & spoken French and English is required.
- Previous experience in a customer service or dispatch role is required.
- Valid First Aid and CPR certification required.
- Consistently demonstrate a strong work ethic to handle a high volume of client interactions with diligence, professionalism, and attention to detail.
- Ability to demonstrate proficiency utilizing technology to maintain organized records, access information, and manage client accounts or inquiries, ensuring data accuracy and security.
- Demonstrate the ability to work autonomously and efficiently, taking initiative to complete tasks and projects with minimal supervision.
- Demonstrates the ability to identify and correct errors or inconsistencies in data, documents, and processes.
- Pays careful attention to the finer points and ensures thoroughness in every aspect of work, resulting in quality outcomes and minimal margin for error.
- Demonstrated ability to proficiently handle concurrent tasks.
- Demonstrate the capacity to adjust and accommodate variations in work hours or schedules as needed to meet organizational demands.
- Apply critical thinking and problem-solving skills to address challenges, make quick decisions when required, and implement solutions that align with organizational goals.
Benefits
- Competitive base salary and annual compensation review
- Comprehensive health and dental benefits*
- Mental health and wellness support
- Flexible work arrangements and hybrid work model for eligible positions
- Paid vacation, personal and sick days*
- Professional development opportunities
- Education funding
- A collaborative, inclusive, and mission-driven culture
- Exclusive access to perks and discounts
- A flexible ‘Dress for Your Day’ environment
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